Compliance Manager I- Marketing

ABOUT US 

Coastal Community Bank is a leader in Banking with strong Financial infrastructure leading Banking as a Service (BaaS) and Fintech strategies. The people at Coastal not only help people with their personal banking; they help businesses with banking technology integration that leads to business growth, flexible financing, and unimagined potential. We think and work like entrepreneurs, always moving and constantly improving. We are go-getters, work hard, and play hard. If you're someone who thrives on innovation, wants to help others succeed, knows how to think outside the box, and believes that we're all in this together -- you belong here.  

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WHAT YOU'LL DO

The Compliance Manager I- Marketing supports the bank by overseeing and implementing the Bank’s marketing compliance program and for managing the Marketing Compliance team. They will serve as the subject matter expert in marketing regulatory compliance and are responsible for addressing any marketing regulatory compliance items during the implementation of new products, services, or Partners. 

HOW YOU'LL DO IT

• Oversee the Bank’s marketing compliance program, including but not limited, review and monitoring of marketing materials, social media platforms, promotions/campaigns, websites and support staff in all daily program operations to ensure completion according to Bank and Partner SLAs. 
• Serve as the marketing regulatory compliance subject matter expert (SME) and resource providing regulatory guidance to business units, Partners, internal team members, and management including guidance in the design, development and/or enhancement of processes and controls to manage compliance risks. 
• Responsible for the management and supervision of department staff including providing guidance, mentoring, and coaching to further develop their skills and expertise. 
• Responsible to maintain updates to compliance marketing program policies, procedures, and develop/update training materials to ensure staff have necessary tools and regulatory knowledge to perform job functions. 
• Responsible for resolving complex marketing compliance issues and escalated inquiries from staff, Bank and Partners. 
• Responsible for performing CCBX Partner due diligence reviews and risk assessments for new Partners. 
• Build and maintain strong relationships with key stakeholders, team members, CCBX Relationship/Implementation Managers, CCBX Partners and Bank business line management. 
• Participate in audits and exams as required. 
• Responsible for performing quality control reviews of marketing materials to ensure regulatory compliance. 
• Maintain proficient knowledge of the rules and regulations, including but not limited to, the Regulation E, Truth in Savings Act, Unfair, Deceptive, or Abusive Acts or Practices (UDAAP/UDAP), Truth in Lending, and Equal Credit Opportunity Act. 
• Participate in or lead internal and CCBX Partner meetings. 
• Review identified marketing compliance risks, communicate with appropriate stakeholders, monitor issues, and help resolve any concerns or compliance deficiencies. 
• Draft practical guidelines for Bank and Partners to ensure compliance with regulatory and Bank requirements. 
• Train to assist and support Document Review as needed. 

WHAT YOU'LL BRING  

• Ability to read, analyze and interpret governmental laws, regulations, and regulatory guidance. 
• Advanced knowledge and understanding of Bank and/or FinTech advertising rules with a strong technical background. 
• Advanced proficiency of regulatory advertising rules; Reg DD, Reg Z and UDAP/UDAAP. 
• Demonstrated ability to work independently or in a team environment. 
• Ability to resolve complex issues and make general decisions for daily processing. 
• Strong investigative, problem-solving and critical thinking skills and ability to provide workable recommendations and solutions. 
• Excellent interpersonal, verbal, and written communications skills. 
• Ability to manage own workload as well as team activities, manage multiple tasks/projects and deliver against time pressured deadlines. 
• Attention to detail and accuracy a must. 
• Cooperative and professional attitude. 
• Ability to effectively present information and respond to questions from management, affected departments and our FinTech Partners. 

EDUCATION/EXPERIENCE

• 5+ years of experience in regulatory compliance for a Bank or FinTech company required. 
• Prior management and leadership experience required. 
• CRCM certification or completion of specialized training in compliance (e.g., ABA Graduate School of Compliance Risk Management) a plus. 
• Proficiency with Microsoft Office suite of products to include Outlook, Excel, Word. 

HOW YOU’LL THRIVE AT COASTAL

• Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development. 
• Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference. 
• Be Un-Bankey – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust. 
• Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving. Think outside the box. 
• Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies for Coastal to work smarter, not harder. 
• Take Care of Each Other – Understand what it means to be a true team player and have your teammate's back. Practice self-awareness and build your emotional intelligence. 

BEING YOU AT COASTAL 

Coastal Community Bank is an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable laws. 

PHYSICAL DEMANDS 

The physical demands described below are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee must: 

• Can sit for extended periods of time. 
• Can stand for extended periods of time. 
• Can perform repetitive finger, hand, and arm movement. 
• Can use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc.  
• Able to view and read computer screens for extended periods. 
• Can occasionally stoop, kneel, crouch, or crawl. 
• Can occasionally lift or move up to 10 pounds. 

OTHER DUTIES 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

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