Offer summary

Qualifications:

CA, Postgraduate/M. Com/MBA in Accounts & Finance or CA (Inter) required., Minimum 3 years of KPO management experience and 5 years in the industry., Strong proficiency in MS-Office and cloud accounting applications like QuickBooks, Zoho, or Xero., Excellent verbal and written communication skills with strong analytical and problem-solving abilities..

Key responsibilities:

Oversee the performance of the Accounting and Operations team and ensure accuracy in accounting work.

Manage client interactions daily to ensure effective communication and service delivery.

Establish and maintain processes for managing KPO delivery for multiple clients.

Drive staffing plans, quality initiatives, and process improvements while prioritizing tasks with team leaders.

Job description

Job Overview:

We are looking for a professional who will be responsible and accountable for the overall performance of Accounting and Operations team and to oversee the accuracy of accounting works.

Key outputs required from you:

Set the vision, mission, and culture of the Accounts team by managing & monitoring individual and team performance, expectations and goals.
Evaluate and set up the right processes to manage the KPO delivery for multiple clients.
Interact with the clients daily, via mail, teams & phone and ensure proper communication between the clients and the team.
Establish appropriate organization structure to handle the delivery seamlessly for a 20+ team.
Perform real time service delivery, schedule adherence, and hold the team accountable for meeting and exceeding performance targets.
Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the team.
Drive the development of staffing plans, schedules, quality initiatives, process change initiatives, Lean/Kaizen activities, and other change/Six Sigma initiatives.
Establish learning programs to cut down the ramp up time for new team members.
Prioritize Weekly & Daily Tasks with Team Leaders and resources.

Qualification, Skills, and Experience:

CA, Postgraduate/M. Com/MBA (Accounts & Finance)/CA (Inter)
3+ years of Strong KPO management experience, with overall 5+ years’ experience in the industry
Ability to handle deliveries for multiple clients.
Excellent verbal and written communication skills
Good understanding of the processes required for KPO deliveries.
Must be keen on exploring improvements, optimizing processes, and motivating people.
Strong proficiency in MS-Office applications - Excel, Word & Outlook, and cloud accounting applications like QuickBooks / Zoho / Xero.
Excellent analytical, problem-solving, and organizational skills.
Ability to follow-up with multiple stakeholders and get things done.
Detail-oriented and able to work under tight deadlines.

Required profile