Offer summary

Qualifications:

Bachelor's degree in computer science, information technology, or a related field., 2-3 years of experience as an IT support specialist., Knowledge of MS Office 365, SharePoint Development, and Azure Active Directory Management., Exceptional technical support skills and proficiency in IT helpdesk software..

Key responsibilities:

Provide training to end-users on hardware and software functionality.

Monitor and document hardware, software, and system performance metrics.

Troubleshoot and resolve technological issues to ensure smooth business operations.

Manage backup and security systems and perform internal security checks.

Job description

Job Title: Executive - IT Helpdesk

Key outputs required from you :

To provide training to the end-users on hardware functionality and software programs.
Provide technical support to all employees, clients, end users and relevant stakeholders and ensure high quality service.
Monitor hardware, software, and system performance metrics.
Document processes and perform diagnostic tests.
Design Database and SharePoint sites
Commission and install upgrades, repairs, maintenance programes and data transfers.
Troubleshoot technological issues and resolve issues to ensure that the business operations runs smoothly.
Conduct research and development on new IT tools and facilities for the continuous improvement in all the departments of the organisation
Install and setup new technology for the company, including computer operating systems, software programs, applications, new desktops, and other computer hardware and ensure its regular updating.
Equip employees with IT Hardware & Software requirements while on boarding and administer new user accounts, work email addresses, and access levels to ensure they have everything they need to work efficiently.
Assist in resolving connection issues, data access, network failures, poor computer performance and cloud migration.
To manage backup and security systems in case of system crash and develop recovery processes and procedures so as to be prepared when the organization's information systems are severely compromised.
Perform internal security checks to mitigate possible risks in order to safeguard the organization from information security issues and cyberbreaches.

Job Requirements: