Implementation cum Support Engineer

Company Description

NEC Software Solutions (India) 

On 1st July 2021, Rave Technologies became NEC Software Solutions India. This change brought us under the global NEC Corporation brand. We are proud to be part of an organisation with 122 years of experience in evolution with technology and innovation.

We have more than 30 years of experience in providing end to end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and user experience. Supported by more than 1300 exceptionally talented manpower, we are a hub for offshore support and technology services.

We work with diverse industry verticals which include publishing, media, financial services, retail, healthcare and technology companies around the world. Our customers range from two-person startups to $bn listed companies.

For more information, visit at www.necsws.com/india.

About NEC Corporation 

NEC Corporation is a Japanese multinational information technology and electronics company, headquartered in Tokyo, Japan. It is recognised as a ‘Top 50 Innovative Company’ globally and the NEC Group globally provides “Solutions for Society” that promote the safety, security, fairness and equality of society. Their main goal is to help create a safer society with their innovations in technologies.

NEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of “Orchestrating a brighter world.” NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential. 

For more information, visit NEC at https://www.nec.com.

Requisites

Education: B.E. or equivalent

Experience (years): 2-4yrs

Industry / Technology background: Web and Mobile Technologies

Location: Mumbai Worli 

Role Summary:

Implementation Support Consultant / Engineer is required to manage directly the technical issues of Systems for the new customers .

The engineer is also expected to provide a wide range of consultancy, training and support service to new and existing customers, work closely with product consultants, project managers, account managers, the Housing Bespoke team, technical consultants and others(end user, the Main Contractor, suppliers, sub-contractors) within targeted quality bounds and to targeted timescales.

Qualification Criteria/Work Experience

Essential:

• Ability to work as a team or unsupervised
• Microsoft Client/Server Experience and configuration
• Principles of IT operation
• Logical approach to problem solving
• IT competence within the Microsoft Office suite "Well organised, adaptable, good problem solver”
• Experience of implementing systems built using the following technologies:-

Technologies Hands-on/ Experience (Years)/ Priority

Windows Operating Systems and networks 1-3yrs 1

MS Word , mail merging , report dashboard management  1-3yrs 1

Oracle and SQLServer databases 1-3 yrs 1

SQL 1-3 yrs 1

Essential Technical Skills

Provide consultancy and/or training include:-

• Data Migration consultancy
• Provision of bespoke data loads
• DTI  training and consultancy
• Bespoke Task Manager Workflows
• Query View training and consultancy
• Archiving (Data Reduction) consultancy
• Integration / Interfacing (usually in conjunction with consultants from the Housing Bespoke team.)
• Variable Warnings set up
• Data tidy up exercises (e.g. address cleansing and people matching)
• Financial Year End related activities.
• Minor bespoke work

Qualifications

• Ability to provide training and consultancy services to customers in a clear and informative manner.
• Excellent interpersonal, communication and organisational skills
• Good knowledge of the NEC Housing product
• Good SQL skills
• Good understanding of Oracle databases
• Ability to produce clear and concise documentation such as Functional Specifications and Dataload Documents
• Ability to learn new skills quickly.
• Willingness to travel in the UK and overseas as per need

Desirable:

None

Overall Project/Task description

Key tasks & responsibilities

• Provide advice to customers on data migration into NEC
• Provide training and consultancy to new and existing customers on areas such as DTI, Query View, Task Manager, Archiving, Variable Warnings etc
• Provide assistance to customers wanting to carry out data manipulation / date cleansing activities.
• Contribute to providing solutions to customers interfacing and integration requirements.
• Assist with writing new data loads
• Assist customers with year-end processes, data loads, extracts, notifications etc particularly in the Leasehold Service Charge and Rent product areas

Any graduate

Excellent Communication Skills required.