Offer summary

Qualifications:

Excellent customer service skills, Strong verbal and written communication skills, Effective people skills and sensitivity in interactions, Proficient in computer navigation and operation.

Key responsibilities:

Provide customer support via phone, email, or instant message

Serve as the primary contact for inbound customer issues

Troubleshoot customer problems and identify root causes

Track and document inbound support requests and ensure proper notation of issues

Job description

About the team

Vodafone is the largest mobile and fixed network operator in Europe. We are leader in technology communications through mobile, fixed, broadband and TV. We’re working hard to build a digital future that works for everyone. Our purpose is to “connect for a better future” and our expertise and scale gives us a unique opportunity to drive positive change for society. Our networks keep family, friends, businesses, and governments connected and – we play a vital role in keeping economies running and the functioning of critical sectors like education and healthcare.

What you will be doing

Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
Meets standards of job, such as quality standards, adherence to schedule and average handle time.
May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.

What you bring

Excellent customer service skills that build high levels of customer satisfaction
Excellent verbal and written communication skills
Demonstrates effective people skills and sensitivities when dealing with others
Computer navigation and operation skills
Ability to work both independently and in a team environment
Ready to work in rotational shift (24x7)

Required profile