Offer summary

Qualifications:

High level of computer literacy and proficiency in various applications., Strong analytical skills to interpret documents and requests accurately., Knowledge of compliance standards, particularly in Data Protection., Excellent communication skills for writing emails and letters to customers..

Key responsibilities:

Handle inbound and outbound calls related to the Life area.

Process transactions accurately within required turnaround times.

Ensure compliance with internal SLAs and data protection standards.

Participate in continuous improvement initiatives and support team goals.

Job description

Handling Inbound/Outbound calls for the Life area Reading and interpreting images of incoming documents Analyze the request and identifying the correct procedure to be followed  Ensure is up to date with the Product Process & Systems Knowledge of the aligned Healthcare area Accurately process the transaction within the required TAT  Performance needs to be in line with the internal SLAs targets  Process work using a variety of different computer applications, depending on the request, to the required standard The role will require the majority of time spent working on a PC, using a variety of computer applications due to a different scenarios, so a high level of computer literacy will be needed Will need to write scenario based emails/letters to customers in response to the queries/requests received from Customers Identifying when it is not possible to process a request, and follow the appropriate hand-off procedures internally and to UK support teams Ensuring that Compliance standards are met, regarding Data Protection  Focus on customer service and aim for zero complaints  Proactively identify and participate in continuous improvement opportunities for the process and organization Adhere to WNS & Client specific policies and compliance regulations Be professional and courteous & maintain a high level of integrity and confidentiality at all times Assist and support Assistant / Deputy Managers wherever required & be part of a collaborative work environment in achieving personal & team goals Engage in personal development

Required profile