Offer summary

Qualifications:

Minimum 1 year of experience in an inbound call center (ICC) environment., Strong customer service skills and orientation., Excellent communication skills, both verbal and written., Ability to multi-task and prioritize effectively..

Key responsibilities:

Handle customer queries and provide support in a timely manner.

Manage high call volumes while maintaining desired average handling time (AHT).

Adapt to various customer needs and respond to different types of queries.

Collaborate with team members to ensure effective service delivery.

Job description

Teleperformance (TP) is a global digital business services company headquarters in France The company provides comprehensive, AI-powered service portfolio from front-office customer care to back-office functions, including customer care, technical support, debt collection, social media services, trust and safety services that help defend both online users and brand reputation, and other services. It operates in 91 countries and serves 170 markets.

Candidate Profile

>Min 1yr of ICC Experience Grad

>To be able to handle customer queries with good CS skills.

>Customer orientation and ability to adapt/respond to different types of queries

>Manage high call volume within desired AHT

>Should be adaptable to change

What you Bring

>Proven customer support experience as a Client Service Representative

>Excellent communication skills.

>Ability to multi-task , prioritize and manage team effectively.

Required profile