Offer summary

Qualifications:

Minimum of 12 years of experience in the international BPO industry., At least 2-3 years of experience in a managerial position., Strong leadership and team management abilities., Excellent communication and interpersonal skills..

Key responsibilities:

Oversee and manage operations of US-based projects.

Lead and supervise a team of managers and associates.

Develop and implement strategies to optimize productivity and performance.

Collaborate with clients to understand their business needs and ensure client satisfaction.

Job description

Company Overview

Expert Staffing Solutions is a leading staffing and recruiting company in the industry. We specialize in providing comprehensive solutions to our clients, helping them find the right talent for their organizations. With our extensive network and deep industry knowledge, we strive to deliver outstanding results and exceed expectations.

Role and Responsibilities

We are currently seeking a Senior Manager Operations with a strong background in the US Process. In this role, you will be responsible for overseeing and managing the operations of our US-based projects. Your key responsibilities will include:

Leading and supervising a team of managers and associates to ensure smooth and efficient operations
Developing and implementing strategies to optimize productivity and performance
Monitoring and analyzing operational performance metrics to identify areas for improvement
Collaborating with clients to understand their business needs and providing tailor-made solutions
Managing client relationships and ensuring client satisfaction

Candidate Qualifications

To be considered for this role, you must possess the following qualifications:

A minimum of 12 years of experience in the international BPO industry
A minimum of 2-3 years of experience in a managerial position

Required Skills

Strong leadership and team management abilities
Excellent communication and interpersonal skills
Proven track record of delivering results in a fast-paced and dynamic environment

Required profile