Account Manager

At Refined Technologies, we believe operating with an eternal purpose fuels excellence. This guides everything we do; it gives us a purpose that is greater than ourselves. While focused on clients, we are fueled by our mission to: Honor God Always, Help People Develop, Pursue Excellence, and Earn a Profit. 

We are a fast-paced, dynamic, and entrepreneurial-minded organization full of servant-hearted leaders. Want to know more about our culture? Check out the RTI Playbook. If you are ready for your work to matter, we are ready to hear from you! 

We are currently growing our team of Artisans with an Account Manager, Rizon – A Refined Technologies Company. This role is responsible for a semi-dedicated customer to ensure treatment chemicals and equipment are used effectively, economically, and safely in Refineries, Petrochemical, and terminals while exemplifying RTI’s Mission and Core Behaviors. 

Duties & Responsibilities 

1.Manage chemical programs to maximize the safety, reliability, and profitability of our customers’ assets.  

• Implement Performance Management tools, set targets, and monitor the contingency plan for each application  
• Routine service visits and lab/field testing as outlined in the customer contract to ensure KPI’s (key performance indicators) are being met, generate service reports, and maintain inventory records.   
• Assist with technical issues and make improvements in products, processes, and procedures   
• Oversee Account Representatives and Service Technicians   
• Coordinate with Supply Chain on the order and delivery of chemicals to maintain adequate on-site inventory levels.   

2. Develop relationships and regularly interface with clients’ maintenance, operations, engineering, and turnaround teams.  

3. Utilize digital tools such as Rizon App, iView, or any other digital tool to effectively communicate and train refining companies on their purpose.   

4. Host quarterly business review meetings with key stakeholders to review safety performance, value-add projects, KPI’s, and financials.   

• Generate data analysis on program performance  
• Look for value-added growth opportunities.   

5. Maintain the quality of Rizon owned equipment   

6. Coordinate with VP, Operations for: 

• Chemistry selection  
• Service requirements  
• Presentations 

7. Review and approve teams vacation requests, expense reports, stipends, etc.  

• Challenge team with new responsibilities and continuing education   
• Serve as a lead for training   

8. Evaluate safety performance of direct reports regularly.  

9. Ensure that effective JSAs are completed and reviewed.  

10. Provide onsite safety liaison for projects in his/her control.  

11. Complete Incident Reports and participate in cause findings and corrective action.  

12. Communicate weekly and incidental Safety Briefs with direct reports.  

13. Communicate all safety notifications upward and downward through his/her organization. 

 Minimum Qualifications 

• A minimum of five years process engineering or operations at a refinery or chemical plant  
• Highly proficient in the use of MS Office (Word, Excel, PowerPoint)  
• Must be familiar with operations of refineries or chemical plants
• Confidently lead a team  
• Become familiar with RTI technologies
• Communicate clearly and effectively
• Efficiently and effectively handle multiple activities at one time
• Be comfortable meeting with client leadership
• Perform field service/lab testing  

Working Conditions / Physical Demands The Company requires passing a pre-employment physical in which an objective medical professional will determine whether you can safely meet the physical demands of the position. Duration of Workhours  

• Typically, 9-hour workdays from 8:00 AM to 5:00 PM (including 1 hour for lunch) that may extend up to 12+ hours if an emergency need exists 
• As needed based on contract scope, but normally 5 days on-site per week (Monday-Friday) 
• Weekend coverage as needed  
• Night shift as needed  

Working Conditions  

• Uneven or unstable ground, and wet, muddy, or slippery surfaces and footings. 
• Outside locations in extreme temperatures and weather conditions including wind, rain, snow, and other forms of inclement weather. 
• Routine, intermittent exposure to noise more than 85 dBA-TWA. 
• Environments that may necessitate the use of respiratory protection  
• Medical clearance to use respiratory protection is required. 
• Quantitative fit testing for specific respiratory protection is required. 

Physical Demands: 

• Work at heights up to 150 ft/ 45m accessed via stairs, climbing ladders, or critical lifts by cranes. This requires the ability to climb ladders and stairs without issue. 
• Lifting and carrying up to 40lbs., without assistance. 
• Pushing/pulling up to 100 lbs., without assistance. 
• Standing and walking for up to 12 to 16 hours daily with minimal rest breaks. May exceed 10,000 to 15,000 steps per day. 
• Bending and stooping repeatedly and performing tasks including twisting or turning valves and using wrenches and hand tools. 

Travel Requirements 

Ability to travel to assigned customer account   

 About Rizon, a Refined Technologies Company  

Rizon is an industrial solutions provider delivering value to process facilities through expert-level refinery professionals skilled in operations, engineering, and process supervision. Rizon helps those who fuel the world produce energy more effectively by delivering chemical solutions that improve the safety, reliability, and profitability of their assets.     Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  Applicants for regular U.S. positions must be authorized to work in the United States for Refined Technologies, Inc. without the need for sponsorship of an immigration authorization or visa (e.g., TN, H-1B, or other employment-based immigration authorization or visa).  All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, or other protected status under federal, state, or local laws.