Shared Services Specialist

Job Summary

The Shared Services Specialist administers all aspects of each client membership program in addition to performing various functions for the Shared Services Department.    

Major Responsibilities/Activities

• Facilitate all aspects of each client membership program
• Serve as a subject matter expert for company training and questions regarding client membership programs
• Quality auditing of both internal and third-party vendor teams
• Perform root cause analysis of payment exceptions and missing payments  
• Establish methods of payment extraction through automation
• Extensive payment reconciliations
• Creation of payment and month end reports
• Analysis of current Shared Services Processes to identify defects and develop process improvements
• Create new and update existing SOPs and Job Aids as needed 
• Consistently support and demonstrate the company mission and values

Other Responsibilities/Activities

• Perform Bad Debt Recovery role specific tasks as needed
• Perform Shared Services role specific tasks as needed
• Other tasks and projects assigned by leadership

Required Education, Skills, & Experience

• High School Diploma
• Intermediate to expert excel skills including file manipulation and creation
• Strong, effective, and professional written and verbal communication skills.
• Ability to collaborate effectively with multi-departmental and diverse teams to achieve results.
• Highly organized with ability to be proactive, manage time, and prioritize work with little supervision
• Willing and able to adapt to changes in work environment, procedures, priorities, schedule, and job duties

Preferred Education, Skills, & Experience

• Thorough knowledge of major health insurers, including federal and state agencies 
• Previous medical billing and/or account reconciliation
• Understanding of Medicare, Medicaid, commercial, and patient reimbursement/billing, and HIPAA

Working Environment/Physical Requirements

• General office environment
• Frequent telephone use
• Frequent typing
• Sitting for long periods of time, some standing
• Use of basic office equipment such as computer, fax, printer, copier