Offer summary

Qualifications:

Bachelor's degree in business administration or a related field., Proven experience as a client servicing executive., Proficiency in Microsoft Excel and CRM software., Strong analytical, problem-solving, and communication skills..

Key responsibilities:

Cultivating solid relationships with clients and ensuring a positive onboarding experience.

Regularly interacting with clients through calls, emails, and meetings.

Maintaining accurate records of existing and potential clients.

Training and guiding client service employees while addressing client inquiries professionally.

Job description

Client Servicing

About the Company:

Cocoma Digital Private Limited is a leading YouTube specialist, helping media companies to promote their films, web series, documentaries, digital products, and more on YouTube. Our focus is on YouTube video production and growth hacking to increase the visibility and engagement of our clients' channels.

Job brief

We are looking to employ an experienced client servicing executive to handle all client inquiries, concerns, and complaints in a professional manner.

Company – Cocoma Digital Pvt Ltd

Website - http://cocomadigital.com/

Working – 6 days

Timing -

Experience –2+ years

Responsibilities:

Cultivating solid relationships with clients.
Creating a positive onboarding experience for new clients.
Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
Identifying ways to overcome clients' initial dislike of company products.
Maintaining an accurate record of all existing and potential clients.
Responding to client inquiries in a timely and professional manner.
Training and providing overall guidance to client service employees.
Ensuring that the correct terms of service are entered into the client database to prevent avoidable billing issues.

Client Servicing Executive Requirements: