Senior Customer Support

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Technical background in customer support or related field., Experience with international calls and communication tools., Strong verbal and written communication skills., Familiarity with SaaS products and advanced troubleshooting techniques..

Key responsibilities:

  • Provide technical support through calls, chats, and emails.
  • Coordinate with the technical team to resolve customer issues.
  • Conduct explainer calls to guide customers on product usage.
  • Train and assist customers to enhance their experience with the software.

ProofHub logo
ProofHub
11 - 50 Employees
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Job description

ProofHub (www.proofhub.com)
ProofHub is a product of SDP Labs, loved by 85,000+ teams and businesses worldwide, ProofHub serves as an "All-in-one project management software" for your growing business needs.
With ProofHub, your teams, clients and all the project communication stays in one place. There's no need to invest in too many different tools to run your business. Our project management software makes it easy to create plans, collaborate with teams and clients, keep things organized, and deliver projects on time.

Job Profile: Sr. Customer Support
Location: Chandigarh.
Salary: Best in Industry.  
Address: SDP Labs, Netsmartz House, Plot No. 10, 1st Floor, Rajiv Gandhi IT Park, Chandigarh.

Must Have
  • Technical Background
  • International calls exposure
  • Verbal and writing skills
  • Communication: ability to put across the point cleary
  • Exposure to calls, chat and emails and video calls
  • Coordinated with Technical team
  • Advanced troubleshooting or technical support
  • Explainer calls

Good to have
  • Have exp in SaaS tool, product 
  • Exposure to Video Calls 
  • People Skills: Guide and Train.

Why ProofHub?
  • Product-based (SaaS) company.
  • Continuous learning and growth.
  • No Bond/Service Agreement at the time of joining.
  • Good Work-life balance.
  • Regular events/celebrations.
  • Health insurance.
  • Rewards and recognition.


Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Troubleshooting (Problem Solving)
  • Communication
  • Customer Service
  • Writing
  • Verbal Communication Skills
  • Social Skills
  • Training And Development
  • Teamwork
  • Problem Solving

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