Offer summary

Qualifications:

5+ years of Salesforce administration experience, Salesforce Certified Advanced Administrator (or higher), Strong troubleshooting and communication skills, Experience with Jira or similar platforms..

Key responsibilities:

Perform core administrative tasks within Salesforce.

Provide high-quality user support during working hours.

Independently diagnose and resolve system issues.

Manage and resolve incoming support tickets using Jira.

Job description

Company Description

Software Mind develops solutions that make an impact for companies around the globe. Tech giants & unicorns, transformative projects, emerging technologies and limitless opportunities – these are a few words that describe an average day for us. Building cross-functional engineering teams that take ownership and crave more means we’re always on the lookout for talented people who bring passion and creativity to every project. Our culture embraces openness, acts with respect, shows grit & guts and combines employment with enjoyment.

Job Description

Project – the aim you’ll have

Our client is a global technology company that provides innovative shipping and logistics solutions to e-commerce businesses of all sizes. With a strong presence in international markets, they help merchants streamline fulfillment operations and deliver exceptional customer experiences. The company values collaboration, efficiency, and continuous improvement, and is known for its supportive and agile work environment.

Position – how you’ll contribute

We are looking for an experienced Salesforce Administrator to support our client during a maternity leave cover. This role requires strong technical expertise in Salesforce, a service-oriented mindset, and the ability to work independently in a fast-paced environment.

Salesforce Administration: Perform core administrative tasks within Salesforce.
User Support: Provide high-quality user support during working hours (9:00-17:00 GMT), clearly communicating technical issues and solutions.
Technical Troubleshooting: Independently diagnose and resolve system issues to ensure continuous platform efficiency.
Ticket Management: Manage and resolve incoming support tickets using Jira, prioritizing effectively.
Multitasking with Professionalism: Handle multiple issues simultaneously while maintaining a calm, professional, and service-oriented demeanor.
Contract Type: Fixed-Term (6 months, with possibility of extension).