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Senior Operations Manager

Remote: 
Full Remote
Contract: 
Full time
Work from: 
India

Offer summary

Qualifications:

Graduate degree required., Minimum 8 years of work experience, with at least 3 years in a managerial role in operations., Proficient in Hindi and English communication., Experience in outbound tele calling, tele sales, and lead generation is preferred..

Key responsibilities:

  • Communicate timely and accurate information to all sales team members.
  • Track and update operational performance files for sales agents weekly.
  • Manage and drive sales team targets and performance metrics.
  • Provide regular feedback to sales agents regarding their action plans.

StaffHire Solutions logo
StaffHire Solutions Human Resources, Staffing & Recruiting Startup https://staffhire.net
2 - 10 Employees
See all jobs

Job description

Job Title Sr Manager Operations
Function Call Centre
Working time  6 Days working (Monday to Saturday )
 10 am to 7 pm office hours
 Sunday Fixed off
Minimum Education  Graduate
Work Experience 8 Years
Minimum 3 yrs of experience as Manager Operations on papers.
Gender Female/ Male
Industry Exposure
Required
 Can communicate in Hindi and English both
 Experience in Outbound Tele calling/Tele Sales/lead
generation.
 Lead Generation process
 Outbound Tele calling exposure is preferable.
 Must have worked on dialer.
Job Role  Communicates information in a timely, accurate and understood
manner to all sales team members
 Track and accurately update operational performance files for Sales
Agents on a weekly basis.
 Manage and drive sales team target and performance
 Dive sales teams performance on systems and all metrics in
accordance to the contractual
 obligation
 Ensure regular feedback is given to Sales Agents with regards to
action plans that have been set .

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
HindiEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Outbound CallsBusiness OperationsLead GenerationCall Center ExperienceSales ManagementPerformance Analytics

Other Skills

  • Communication
  • Teamwork
Are you interested?

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