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BMC CMDB Support Engineer

Remote: 
Full Remote
Contract: 
Full time
Work from: 
India

Offer summary

Qualifications:

Experience with BMC Action Request System versions 9.x to 20.x., Proficiency in BMC Remedy ITSM configuration and administration., Knowledge of integrations with third-party applications like IBM Maximo and Lotus Notes., Familiarity with Smart Reporting and Smart IT versions 9.x to 20.x..

Key responsibilities:

  • Provide support and administration for BMC Remedy AR System and ITSM applications.
  • Manage service request administration including SRD creation.
  • Configure and maintain foundation data and approval servers.
  • Oversee the upgrade and synchronization of BMC Atrium Discovery with CMDB.

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201 - 500 Employees
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Job description

Work shift- 5 pm to 2 am
    Experience on BMC Action Request System 9.x,18.x,19.x,20.x Development/Customization
·       BMC Remedy ITSM 9.x,18.x,19.x,20.x Configuration and Administration
·       Foundation data Configuration
·       Approval Server Configuration
·       Remedy knowledge Management
·       Service Level Management
·       Service Request Management Administration such as SRD creation, SRD creations with AIF .
·       Installation, Upgrade, Customization, Administration and Support of BMC Remedy AR System along with ITSM Suit and applications, Mid-Tier
·       Integrations with third party applications like IBM Maximo, IBM Websphere, xMatters, Lotus Notes.
·       Smart Reporting 9.x,18.x,19.x,20.x
·       Smart IT 18.x,19.x,20.x
·       DSO, Email Engine, Web Service, REST API’s
·       Atrium Core 9.x,18.x,19.x,20.x , Asset Management, Reconciliation ,Normalization , Spoon Job creation activities
·       Upgrade, Administration and Support of BMC Atrium Discovery and Dependency Mapping (ADDM) tool and Synchronization of ADDM with CMDB

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

BMC Remedy Action Request SystemIssue TrackingReconciliationFamily SupportAsset ManagementData NormalizationMass CustomizationEmail SoftwareKnowledge ManagementSmart WorkCompany AdministrationWeb ServicesApplication Programming Interface (API)Computer RepairInstaLODService Level ManagementIntegrated ReportingIBM MaximoIBM Websphere Integration Developer
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