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Scientia syllabus+Timetabelling_Prachi

Remote: 
Full Remote
Contract: 
Full time
Work from: 
India

Offer summary

Qualifications:

4+ years of experience in IT-Software or Software Services., Proficiency in Oracle SQL, Oracle PLSQL, and Oracle Forms., Familiarity with Scientia Enterprise Suite and Banner software is essential., Strong communication skills in English for user interaction and support..

Key responsibilities:

  • Provide technical support for the Timetabling & Scheduling module.
  • Handle support tickets related to Scientia’s Syllabus+ timetabling solution.
  • Resolve user queries through MS Teams, Zoom, and other communication platforms.
  • Document ticket resolutions and prioritize requests to meet defined SLAs.

CodersBrain logo
CodersBrain SME https://www.codersbrain.com/
201 - 500 Employees
See all jobs

Job description

Greetings from Coders Brain Technology Pvt. Ltd.

Coders Brain is a global leader in its services, digital, and business solutions that partners with its clients to simplify, strengthen, and transform their businesses. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise, and a global network of innovation and delivery centers.

Location: REMOTE
Position: Permanent with Coders Brain Technology Pvt. Ltd.
Experience:4+ Years 
Notice Period: Immediate 

JOB DESCRIPTION:

Essential Skill: Oracle SQL, Oracle PLSQL
Description –
Any candidate should know Banner, Kinetic Software as well as Syllabus.


Must have –
Need to know the Scientia Enterprise Suite of software
● Skill Set - Oracle - SQL/PLSQL. Oracle Forms.
● Responsible to work under Timetabling & Scheduling module and will be handing technical support related activities.
● He/she will be dealing with any support tickets that relate Scientia’s Syllabus+ timetabling solution. If he/she also have experience of
other, HE related software then that would be good.
● Understand and resolve user queries over MS Teams, Zoom, etc.
● Prioritising the requests with users to meet the defined SLA’s.
● Documenting ticket resolutions and responses for client as well as internal teams.
● Experience working with UK customers will be an added advantage.
● He/she will be working standalone along with a senior manager as customer don’t have much support from Scientia (the supplier).
● Proficient in English speaking and good communication skills to manage face to face Interaction with users and stakeholders.
● Nice to have experience in Ellucian’s Banner product.


If you're interested for above requirement,
please share the below-mentioned details :
 
  • Current CTC:
  • Expected CTC:
  • Current Company:
  • Current Location:
  • Preferred Location:
  • Total-experience:
  • Relevant experience:
  • Highest qualification:
  • DOJ(If Offer in Hand from Other company):
  • Offer in hand:
Also, send your updated CV, ASAP

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Oracle FormsPL/SQLOracle SQL DeveloperBanner AdsTimeboxingHelp Desk Support

Other Skills

  • Time Management
  • Communication
  • Problem Solving
Are you interested?

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