Offer summary

Qualifications:

Bachelor's Degree or related work experience, 4 - 6 years of experience in ServiceNow Application Portfolio Management, Knowledge of ServiceNow Common Service Data Model Framework, Strong verbal and written communication skills..

Key responsibilities:

Identify and contribute to Continual Service Improvement enhancements to APM processes and ServiceNow upgrades.

Collaborate with key business stakeholders to align Business Applications with supporting technologies and processes.

Manage the development and operationalization of APM Policies and Controls with Governance, Risk & Compliance.

Drive the enhancement and configuration of the ServiceNow platform to ensure data quality and consistency.

Job description

Location: PAN India

Identifies and contributes to all Continual Service Improvement enhancements to APM process and ServiceNow enhancements/upgrades in accordance with the ServiceNow Common Service Data Model (CSDM) Framework.
Works with Key Business Stakeholders and dependent processes to ensure Business Applications are aligned to supporting technologies, Services, and processes.
Manages and works with Governance, Risk & Compliance on the development and operationalization of Associated APM Policies and Controls.
Manages and drives the development, enhancement, and configuration of the ServiceNow platform in support of APM, ensuring data quality and consistency.

Education

Bachelor's Degree or related work experience

Years of Experience

4 - 6 years

Type of Experience

· Experience in the capabilities and functions of the ServiceNow Application Portfolio Management product.

· Knowledge of ServiceNow Common Service Data Model Framework

· Understanding of ServiceNow Data Certification capabilities

· Experience in collaboration with key business and technology stakeholders on the management of Business Applications

Qualifications

· Working knowledge of ServiceNow Application Portfolio Management

· Working knowledge of ServiceNow Data Certification

· ITIL Foundation (V3 / 4) certification preferred

· ITIL Lifecycle or Capability certification(s) in Service Strategy, Service Design preferred

· Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority.

· Ability to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork.

Required profile