Offer summary

Qualifications:

Bachelor's Degree required., 4-7 years of experience in IT Service Management processes., Experience with ServiceNow ITSM Suite is essential., ITIL Foundation certification preferred, with additional ITIL Capability certifications in Service Strategy and Service Design being advantageous..

Key responsibilities:

Develop, implement, and manage Service Catalog Management Processes & Policies.

Lead continual service improvement initiatives for the SCM process and ServiceNow implementation.

Collaborate with various departments to promote standardized SCM processes across the organization.

Oversee the development and configuration of the ServiceNow platform to ensure data quality and consistency.

Job description

Acts as an IT Service Management Process SME responsible for the development, implementation and management of Service Catalog Management Processes & Policies as determined by the overall ITSM Roadmap.
Lead and drive all Continual Service Improvement enhancements to the SCM process and ServiceNow implementation in accordance with Industry "Good Practice" (i.e., ITIL Framework).
Participate in the organizational change management plan supporting the adoption of SCM processes and tools working with People Management and other departments in the promotion of standardized processes across the JCI Technology organization.
Manage and work with the Governance, Risk & Compliance department on the development and operationalization of Associated SCM Policies and Controls
Manage and drive the development, enhancement, and configuration of the ServiceNow platform in support of SCM, ensuring data quality and consistency.

Education

Bachelor's Degree

Years of Experience

4 - 7 years

Type of Experience

· Experience in management of IT Service Management processes.

· Experience in definition of Technology Services and Associated SCM best practices.

· Experience working within the ServiceNow ITSM Suite of products.

Qualifications

· ServiceNow highly preferred

· ITIL Foundation (V3 / 4) certification preferred

· ITIL Capability certification(s) in Service Strategy, Service Design preferred

· Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority.

· Ability to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork.

Required profile