Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.
Go Premium

Certified Salesforce developer_NEHA_TROOTECH

Remote: 
Full Remote
Contract: 
Full time
Work from: 
India

Offer summary

Qualifications:

Well-versed in Service Cloud concepts, Moderate understanding of software engineering concepts, Basic knowledge of the Salesforce core platform, Good soft skills for effective communication..

Key responsibilities:

  • Manage case handling and escalation rules
  • Monitor SLAs and milestones for case management
  • Implement omnichannel strategies for customer support
  • Set business operation days for case aging management.

CodersBrain logo
CodersBrain SME https://www.codersbrain.com/
201 - 500 Employees
See all jobs

Job description

JD below:
Well-versed in Service Cloud concepts
Case management
SLAs and milestones
Omnichannel
Case aging and setting of business operation days (calendar days / business days / custom)
Case escalation rules
Knows the basics of the Salesforce core platform
Has moderate understanding of software engineering concepts (knows basically the difference of "modularized" vs "spaghetti" kind of coding)
Has moderate understanding of the pros and cons of coding and configuration
Good in their soft skills. Doesn't necessarily have to be the best English speaker, but someone who can explain.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

SalesforceSalesforceCare ManagementEscalation Procedures

Other Skills

  • Communication
  • Problem Solving
Are you interested?

Related jobs

See more jobs