Offer summary

Qualifications:

6 to 8 years of experience in End Point management tools, with at least 3 years in Intune., Strong background in SCCM, Autopilot, Azure AD, and Device Management., Graduate degree or equivalent work experience, with relevant certifications preferred., ITIL Foundation knowledge and project management skills are essential..

Key responsibilities:

Manage software distribution, patch management, and incident resolution for infrastructure services.

Execute enterprise support processes including incident, problem, change, and asset management.

Troubleshoot deployment failures and validate applications for readiness.

Collaborate with stakeholders through meetings and conduct peer reviews for quality assurance.

Job description

Mandatory Skills: 3 Years exp in Intune Implementation, 4-5 Years exp in SCCM, Extensive experience in Autopilot, Azure AD, Device Management, App Management.

Position Overview:

Provide infrastructure management services which includes software distribution and patch management, release management, deployments, incident resolution and analysis, problem definition, root cause analysis and resolution of distribution failures. Use expertise in customer service, IT Service Management and relevant technical knowledge in creating customized solutions and supporting the infrastructure. Will support one or more areas such as incident management, request management, change management, asset management, knowledge management and reporting.

Responsibilities:

Experience in Device Management, App Deployment, Software Management, Patch Management and Reporting using Microsoft Intune
In-depth work stream experience in deployment, patching, incident resolution & analysis, problem definition, analysis and resolution of deployment failures
Execution of enterprise support processes including Incident Management/ Problem Management /Change Management /Service Request Management /Asset & Configuration Management
Experience in engineering, building, and supporting a large heterogeneous multi-data centre computing environment.
Good understanding and knowledge on latest Windows Operating Systems (Server and Client OS)
Mandatory Technical skills on End Point Management
Understanding of Software Deployment Process with good knowledge on Mass Software Distribution, Collection Creation and Managing Advertisements.
Troubleshooting distribution failures and validating packaged applications for deployment readiness.
Expertise in Azure AD - managing groups, users and joined devices
Conduct peer review / Quality assurance for builds or changes being carried out by peers
Attend meetings with SDM’s, Client and other stake holders as required

Skills, Experience & Qualifications:

6 to 8 years of relevant experience in using End Point management tools with 3+ years of working experience in Intune
Expertise and prior experience in designing large scale deployments , solutions or transitions
Knowledge of customizing the plan for automation for Shift left programs
Troubleshooting failed migration scenarios
Good communication skills (Spoken and written English)
Graduate or equivalent work experience
Certified on anyone of the related tools
ITIL Foundation Knowledge
Project Management Skills

Required profile