Offer summary

Qualifications:

Strong analytical and problem-solving skills., Excellent communication and decision-making abilities., Project management skills for managing deadlines and prioritization., Desire to learn new technologies; Salesforce Certification is a bonus..

Key responsibilities:

Document business processes to identify inefficiencies.

Collaborate with stakeholders to optimize business processes using tools like Salesforce and Jira.

Drive product roadmaps and design scalable solutions for new markets.

Train users and support stakeholders in monitoring business metrics through reports and dashboards.

Job description

Sales Force - BA The associate should follow Singapore's timings and holiday calendar.

Responsibilities

● Document down business processes using various models (e.g. VSM, BPM, etc.) to help identify wastage and/or process pain points.

● Work closely with all stakeholders to re-engineer and optimise Shop Back’s business processes with different business tools such as Salesforce, Jira, Slack, and more.

● Drive internal product roadmaps (e.g. Salesforce), balancing the business needs of different teams.

● Design scalable solutions that allow us to extend solutions with agility to new business units and markets.

● Work closely with product and engineering teams to integrate business solutions with our proprietary backend systems.

● Train users and drive adoption.

● Support stakeholders to monitor business metrics through the creation of reports and

dashboards

● Support and coach junior team members to guide them towards team objectives

What we look for in you

● Strong analytical, problem-solving, communication and decision-making skills.

● Patient, ability to listen and understand stakeholder concerns.

● Problem solver, ability to break down a business use case into a series of actionable

steps.