Offer summary

Qualifications:

Degree educated in a relevant field., Relevant MS, AWS, and Azure accreditations., 3 years of experience in a similar role within a global team., Strong technical experience in IT infrastructure both on-premise and in the cloud..

Key responsibilities:

Support and administer MS Windows Server and MS Exchange server.

Manage Azure and AWS tenant administration including IAM and billing.

Ensure completion and optimization of daily backups and disaster recovery procedures.

Collaborate with global helpdesk support analysts and provide escalated support as needed.

Job description

Key Accountabilities

Support and administration of MS Windows Server both on premise and in the cloud.
Design, support, and administration of MS Exchange server and Exchange Online.
Design, support, and administration of VMware ESXi & VCenter on premise and cloud - Azure VMWare Solution (AVS).
Experience with DNS, DHCP, Active Directory and Group Policy.
Public DNS maintenance
Support Microsoft apps and services (Example: Office, SharePoint, Defender)
Support Microsoft Endpoint/Intune (including: endpoint security, AD connectors, configuring polices, etc)
PowerShell scripting knowledge.
Microsoft Licenses understanding and managing.
Server Hardware configuration and builds both on premise and in the cloud.
Manage solution design with 3rd party suppliers
Manage relationship with 3rd party suppliers, service health, SLA'S etc
Azure tenant administration - Subscription management, IAM, billing.
Azure Active Directory - AAD Connect, Identity and Access Management, MFA, Conditional Access
Azure Disaster recovery and Business Continuity - Azure Backup /
Azure Site Recovery
AWS tenant administration - Subscription management, IAM, billing, backup, cross regional replication
AWS resource management – EC2, S3, Cloud formation scripts, AWS file transfer, etc
An understanding of Cloud networking principles and related
Azure components (VPN / ExpressRoute, VNet topology, Azure Firewall, NSGs, Routing etc.)
laaS / PaaS monitoring
Infrastructure As Code (laC) - ARM templates and DevOps pipelines
Solution design and documentation
Cloud telephony skills.
Backup Software various - on premise and cloud. Cloud berry and Metallic preferable
SQL Server on premise and cloud.
Knowledge of other relational Data database systems preferable
Management of Exchange in Hybrid mode between on-premise and O365
Management of O365 including sharepoint, onedrive and Exchange
Work within strict change management structures to comply with standards.
Work with Helpdesk ticketing response system.
Maintain wintel inventory
Providing new/increased storage to LUNs, Physical & virtual servers via Netapp storage
Ensure completion and optimization of daily backups & test recovery
Ensure DR procedures and processes are followed, tested and kept up to date
Maintain, Improve & optimize documentation, processes and procedures within Infrastructure
Complete lifecycle and patch management of all Wintel infrastructure, ensuring supported and up to date, using WSUS.
Purchasing of server equipment and costing of cloud services as directed by Senior engineers or Infrastructure Manager
Create, submit and implement infrastructure changes in accordance with the Change Control procedure
Be familiar with standard concepts, best practices and procedures with a particular field
Make effective use of existing and new technology to support and enhance global service delivery
Work and cooperate closely with the global team of helpdesk support analysts
To provide escalated support to any level of user whilst on-call
Assist to manage risks and track issues.

Knowledge

Degree educated
Relevant MS, AWS, and Azure accreditations
Excellent level of technical experience in all aspects of IT infrastructure on premise and cloud

Skills

Apply technology to deliver business vision
Strong collaborative and partner approach
Presentation and facilitation
Ability to influence and negotiate with a wide range of stakeholders
Highly adaptable, strong prioritization and ability to work under pressure to meet deadlines with little oversight

Experience