Client Service Associate

Are you passionate about digital marketing and local SEO? Do you have a knack for optimizing business listings and enhancing online visibility? We're looking for a skilled professional to manage Google Business Pages for small to medium-sized businesses. This dynamic role involves optimizing business information, boosting local search rankings, managing customer reviews, and ensuring data accuracy across online platforms. 

ABOUT THE COMPANY

At BizIQ, our mission is to accelerate business growth through innovative and affordable digital marketing solutions. We are a trusted Google Featured Partner, with a success record of helping over 36,000 small businesses enhance their online presence. Nationally recognized for our award-winning culture and listed on the Inc 5000 as one of the fastest-growing companies, we also hold an A+ BBB rating for ethical business conduct. With a vision to impact 150,000 businesses, our organization is built on a foundation of commitment to our core values: Growth Mindset, Results Oriented, Innovative, Inspirational, Accountable and Transparency.

OBJECTIVES

• Claim and verify Google Business Pages for small to medium-sized business accounts.
• Optimize business listings with accurate and compelling information, ensuring alignment with client branding.
• Implement local search optimization strategies to enhance businesses' visibility on Google.
• Conduct keyword research and integrate relevant terms to improve local search rankings.
• Ensure the accuracy and consistency of business information across all online platforms.
• Collaborate with clients to gather and update relevant details for optimal online representation.
• Track and report on the performance of Google Business Pages, providing insights and recommendations for improvement.
• Utilize analytics tools to measure the impact of local optimization efforts.
• Effectively conduct onboarding calls with new and existing clients to review important details about their account and/or business information.  
• Actively contribute to the success of new hires by being available to assist with onboarding, peer training, and knowledge sharing as needed.
• Be open to participating in special projects or cross-functional initiatives that support team goals, operational improvements, or strategic company objectives.

COMPETENCIES

• Excellent verbal and written communication skills
• Understanding of internet marketing and content writing
• Excellent customer service and phone support skills
• Strong efficiency on Internet Browsers and Computer Navigation
• Expert in English grammar, spelling, and punctuation
• Strong emphasis on attention to detail and time management
• Extremely well organized, with the ability to work well under pressure
• Detail-oriented with a commitment to data accuracy and consistency.

EXPERIENCE AND EDUCATION

• Experience in a similar role within a client facing or digital marketing industry is required.
• Experience in a remote setting with communicating over text, email and video is preferred.
• Associates or Bachelor’s degree in marketing, business, or related field, is a big plus

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods attending or presenting on video calls with camera on.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.

COMPANY BENEFITS & PERKS

• Health Benefits: United Health Medical plans (with Company HSA Contribution), MetLife Dental plans, Vision plan, Life Insurance, Disability Insurance and more
• Paid Time Off: 15 days of PTO accrued annually, 6 paid holidays, plus 4 floating holidays
• Retirement Savings: 401K 
• Parental leave: Inclusive and supportive parental leave policy
• Peer-to-peer Recognition: We call it BizBucks - a rewards program where you can receive weekly prizes Including Amazon gift cards or other prices. 

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to a diverse and inclusive workplace, BizIQ values a staff reflective of our community. We hire talent at all levels, regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability. We actively foster inclusion within our company and in all interactions with clients, candidates, and partners.