Regional Community Outreach Liaison - North Carolina

Location: North Carolina Territory (consideration will only be given to candidates who reside within territory)

Lighthouse Autism Center is a pioneer in gold-standard, center-based ABA (Applied Behavioral Analysis) therapy, committed to providing exceptional care and support for autistic children and their families. We are seeking an experienced, results-driven Community Outreach Liaison to champion our diagnostic services and Lighthouse Fusion ™ model of care, which integrates speech support into every day of ABA treatment. This individual will manage and expand our network of referral partners in order to meet our mission to expand access to life-enhancing treatment for children with autism in the communities we serve, meeting performance metrics for the centers within the individual’s territory.

Key Responsibilities

Referral Source Development:

• Identify, establish and maintain relationships with new referral sources, including pediatricians and other physicians (e.g. neurologists, other), speech and occupational therapists, community service professionals, schools, and other relevant community professionals and advocacy groups.
• Accurately and effectively communicate Lighthouse’s diagnostic services, Lighthouse Fusion™ treatment, relative benefits/advantages of center-based and home-based services and additional future service offerings.

Engagement Metrics:

• Achieve monthly targets for new referral generation of qualified Learners ready to enroll.
• Conduct regular outreach calls and in-person visits, ensuring consistent engagement with a minimum number of providers each month.

Travel and Territory Management:

• Travel as much as 50% of the time as needed (with approval) to accomplish referral generation consistent with goals.
• Plan and execute strategic travel schedules to maximize efficient territory management and growing referral outcomes.

Collaboration:

• Work closely with the clinical and administrative teams to ensure seamless handoff/onboarding of referred patients.
• Facilitate provider referrals and coordination with the clinical and administrative teams.
• Maintain detailed competitive intelligence and provide feedback from the field to clinical and leadership teammates at all levels to inform marketing strategies and service improvements.

Reporting:

• Track and report key performance indicators (KPIs), including referral generation, outreach activities, and territory updates.
• Maintain detailed records of interactions and follow-ups in the CRM system.

• Bachelor’s degree in business, Marketing, Healthcare Administration, or a related field preferred.
• 5+ years of experience in a sales, business development, or healthcare outreach role, preferably in the healthcare pediatric referral or autism services sector.
• Proven ability to meet or exceed sales or referral generation goals.
• Strong interpersonal and professional communication skills, with the ability to effectively present information and build relationships.
• Self-motivated with excellent organizational and time management skills; ability to effectively drive virtual outreach.
• Ability to travel up to 50% of the time, including occasional overnight stays.
• Proficiency in CRM systems and Microsoft Office Suite.

Key Competencies

• Results-oriented orientation with a commitment to achieve goals.
• High level of professionalism and ethical standards in representing the organization.
• Strong problem-solving skills and adaptability in a dynamic environment.
• Ability to understand and communicate the intricacies of Lighthouse Fusion™ ABA therapy in order to expand access to treatment and support autistic children and their families.

Compensation and Benefits

• Competitive base salary with performance-based incentive.
• Travel reimbursement and company-provided resources for outreach activities.
• Comprehensive benefits package, including health insurance, 401(k), and paid time off.
• Opportunities for professional growth and development within a supportive team environment