Job Description
Quick Snapshot
This role will help to coach and develop our sales team in the South Atlantic market area. We are looking for external candidates to have three major qualities:
- Sales training and facilitating experience
- Experience creating and developing training plans
- Hands-on coaching and development of sales reps, both in the field and in office
This person will mostly work from home but
must live in one of the three South Atlantic states: NC, SC, or GA. Regular visits to our local offices in major cities across these states should be expected. Overnight travel expectation is 25-50%.
I. Job Summary
This position primarily provides a level of expertise in facilitating classroom and in the field learning, evaluating participant performance, and coaching to reinforce learning. Prepares for learning events, conducts classroom management, facilitates courseware, and conducts assessments. Implements and maintains processes, procedures and programs to ensure a positive learning experience for participants. Engagement with sales teams for improvement opportunities and partners with the Market Sales Managers on trainings and team collaboration.
II. Essential Duties And Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
- Build instructional material (Instructor Guides, learning objectives, assessments, activities) and content to prepare and execute the learning intervention to ensure mastery of the training objectives
- Facilitates training courseware and practice activities (group discussion, brainstorming, questioning) to ensure mastery of training objectives.
- Coordinates the delivery and instruction of material for both new and existing training offerings.
- Selects the appropriate learning modes (energizers, icebreakers, games, simulations, role-plays, etc.) to engage trainees in active learning to maximize on the job performance
- Uses various instructional strategies (guided learning, hands on exercises, classical approaches) to ensure the content is delivered given the learning environment
- Observes, evaluates and coaches learners as needed (post-training) based on performance and engagement.
- Support Sales Managers with ride-alongs, performance opportunities, and engagement with sales team.
- Seeks to understand the true nature of the performance gap (what it is and why it exists)
- Develops a holistic view of performance problems, identifies root causes, and suggests training-based solutions.
- Uses appropriate delivery skills; voice, body movement, gesture, eye contact, question handling, etc. to engage the trainees.
- Works independently with project management aptitude.
- Prepares and executes communication of future training.
- Mentors team members to improve overall success and support company key objectives.
- Reviews edits and enhancements in training curriculum and materials on an as needed basis.
- Participates in team planning activities to assist with implementing and training related strategic initiatives.
- Assists with development of training materials.
- Participates with Manager to identify and prioritize training needs for the team.
- Generates training reports for key stakeholders.
- Analyzes training related metrics and develops insights that highlight impact and adoption of training programs and its correlation to business outcomes.
III. Supervisory Responsibilities
This job has no supervisory duties, but may occasionally act as a team lead.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
Education and Experience- Education: Bachelor’s Degree (accredited) in Business, Marketing, Human Resources, or Education, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
- Experience: Five (5) years of relevant work experience delivering and facilitating training programs (in addition to education requirement).
- Certificates, Licenses, Registrations or Other Requirements
- None required.
- Other Knowledge, Skills or Abilities Required
- Proficient with Microsoft Office and preferred experience with Microsoft OneDrive
- Proficient with learning metrics and analytics to measure the impact of learning solutions.
- Five (5) years’ experience with learning management systems and creating reports.
- Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day;
- Required to exert physical effort in handling objects less than 30 pounds rarely;
- Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
- Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
- Normal setting for this job is: office, work from home, and in the field training.
- May require travel up to: 50%.
VI. Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
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About Us
ABOUT WM
WM ( WM.com ) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com .
Equal Employment Opportunity
For United States:
WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
For Canada:
WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.
Real ID
In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.
About The Team
What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities.
We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.