Air Logistics Customer Care Specialist

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Atlanta office is looking for a new Customer Care Specialist to join our Air Logistics team.

Your Role

You as Customer Care Specialist is responsible for the daily execution and delivery of an exceptional customer experience by regular and frequent direct interaction with our customers. You will have a clear understanding of customer requirements and expectations, and their business developments in order for stakeholder to deliver the same to customers adhering to regulatory and compliance. Your Typical shift will be 8.30am - 5.30pm, Monday - Friday and you will report to Air Logistics Customer Care Manager

Your Responsibilities

• Ensure to drive the most efficient way of file handling and availability of customer data and requirements, in order for stakeholder to deliver according to customer expectations adhering to regulatory and compliance.
• Ensure consistent shipment monitoring and pro-active customer communication, and effectively handle and respond to customer feedback, complaints and escalations, and ensure swift corrective actions.
• Ensure awareness of customer facing digital solutions and encourage usage by our customers. Participate in trainings, as needed, for up-to-date knowledge.
• Support in customer implementations and ensure participation by OCC/RCC/OM, as required
• Participate in GCIM Scalable and other mandatory trainings.
• Manage and develop customer growth and stay on top of customer retention.
• Drive maximization of profitability with a high focus on spot quotation execution and fast response time, and by upselling and promoting Kuehne+Nagel products. And on-going Gross Profit analysis, as well as liaising with stakeholders responsible for procurement.
  
  

Your Skills And Experiences

• Diploma/Degree in supply chain management or similar field 
• 3+ years of experience in similar role from Freight Forwarding industry (Air Logistics preferred).
• Excellent communication skills (both oral and written)
• Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel)
• Good knowledge on Incoterms and air regulations, experience with HAZMAT goods shipments will be an asset.
  
  

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.



Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.