Offer summary

Qualifications:

High school diploma or equivalent required., 1-2 years of experience in a call center or customer service role., Bilingual preferred with excellent communication skills., Proficient in phone systems, scheduling software, and EHR systems..

Key responsibilities:

Manage incoming calls and schedule patient appointments.

Document call outcomes and update patient records accurately.

Provide clear information to patients regarding scheduling and appointment details.

Process callback requests promptly to ensure efficient patient support.

Job description

Job Type

Full-time

Description

**Required to be an Arizona Resident.

Please Apply Here: https://recruiting.paylocity.com/recruiting/jobs/All/1383a9d2-46e9-4bb5-b1c2-2dc993d9909e/AM-Nutrition-Services-LLC

Job Title: Call Coordinator

Reports To: Patient Support Supervisor

Job Overview:

The Call Coordinator is responsible for managing incoming calls, with the primary objective of scheduling patients who call back to schedule appointments, addressing general inquiries, and making follow-up calls to patients in the callback folder. The coordinator plays a crucial role in ensuring that all patient requests are handled efficiently and appointments are scheduled promptly.

Key Responsibilities:

1. Answer Incoming Calls:

Handle incoming calls.

2. Schedule from Callback Folder:

Use downtime (when not on active calls) to schedule patients from the callback folder.

3. Maintain Call Records:

Accurately document call outcomes, update patient records in the system, and ensure appointments are confirmed or rescheduled accordingly.

4. Patient Communication:

Provide clear, concise information to patients regarding scheduling, appointment availability, and any other necessary details.
Ensure that all callback requests are processed promptly.

Qualifications:

Education:

High school diploma or equivalent

Experience:

Minimum of 1-2 years of experience in a call center or customer service role.
Prior experience in healthcare or patient support is preferred.

Skills:

Bilingual preferred.
Excellent communication and interpersonal skills.
Ability to manage high call volumes with a focus on scheduling and addressing patient needs.
Strong organizational skills and attention to detail.

Technical Skills:

Proficient in using phone systems, scheduling software, and Electronic Health Records (EHR) systems.
Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Work Environment:

Schedule: Monday to Thursday, 8:00 AM – 5:30 PM (9 hours per day) with a 30-minute lunch break, and Friday from 8:00 AM – 12:00 PM (4 hours per day).
Location: TBD
Position Type: Full-time

Required profile