Senior Product Manager - Manila, PH

Balsam Brands is a global eCommerce retailer with roots in holiday and home décor. Our flagship brand is Balsam Hill™, the world’s leading retailer of artificial Christmas trees and holiday décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have an impact in a people-first company that values relationship-building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Canada, Ireland, and the Philippines. 

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our communities. When you join Balsam Brands, you’ll find a culture of caring people doing challenging work while building a welcoming workplace.

• Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/
• Balsam Brands on Instagram: https://www.instagram.com/balsam_brands/
• Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes

At Balsam Brands, we like to think of our people-first culture as more than just a tagline. It's the heart of our company. In fact, our Philippine ROHQ being recognized as one of the Philippine’s Best Work Places by the prestigious Great Place To Work organization is a testament to this. 

We know that you need to feel comfortable in your work environment, so we make sure that everyone in the team is supported and cared for. Team Manila has been working from home since 2010, with occasional in-person meet-ups and events to help build relationships and foster camaraderie. 

Team Manila represents nearly every function in the company—from Marketing to Operations and everything in between. Everyone gets to enjoy company-issued laptops and full employee benefits, including HMO coverage, mental health support, paid time off, 13th-month pay, and many more. The company trips, wellness benefits, and other perks are just the cherry on top of our permanent work-from-home setup.

• Balsam International on Facebook: https://www.facebook.com/BalsamInternationalPH
• Balsam International on LinkedIn: https://www.linkedin.com/company/balsam-international-unlimited

At Balsam International, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam International is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Balsam International is looking for a Senior Product Manager to lead the development of customer-centric features, internal process improvements, and long-term strategic initiatives using Agile methodologies. This high-impact role drives measurable outcomes by prioritizing work for the digital experience pod and collaborating with cross-functional partners. It reports directly to the SVP of Program and Product Management and offers strong visibility across the organization.

What you’ll be doing:

Product Ownership

• Identifies features and functionalities that will drive significant, measurable impact for Balsam Brands. Including, but not limited to:
  • Using data to identify opportunities in our shopping experience
  • Gathering input and ideas from stakeholders
  • Leveraging user-research to identify new ways to improve the customer experience
  • Following industry trends and new technologies to identify additional opportunities
  • Expanding on opportunities to use our existing tools and third-party partnerships in new ways to drive growth
• Creates the roadmap for the pod and prioritizes work within the pod, balancing the expected outcomes with the level of effort and complexity
  • Socializes roadmap for input and ideas
  • Ensures that technical scalability and stability is included in the roadmap
  • Communicates clearly (written and verbal) so that all stakeholders and pod members understand the rationalization for prioritization
• Defines story maps, author user stories, tasks, and bugs with a customer-centric eye.
• Functions as product owner, maintaining well‐groomed backlogs and artifacts; actively manage expectations by communicating statuses and timelines.
• Leads and/or participates in Agile ceremonies, and daily Scrums, facilitate backlog grooming, sprint planning, and sprint review discussions, and sprint demos.

Cross-Functional Collaboration

• Appropriately solicits input and insight from stakeholders to make well-informed prioritization and roadmap decisions
• Understands the needs of stakeholders, including their related business processes and seasonal timelines
• Works closely with the scrum master and other pod leaders to ensure that quarterly planning is optimized and is an effective use of all attendees’ time
• When applicable, ensures that change management and training take place for new features and functionality. This may mean executing training and change management oneself or it may mean finding others with appropriate expertise
• Anticipates the impact of functionality changes on business users and plans accordingly

Data Analysis & Tool Expertise

• Understands user behavior and identify opportunities with data analysis using GA, Power BI, and any other relevant tool available
• Performs competitive analysis and market research to inform features that support future growth.
• Supports existing third-party tools and select and onboard new tools to drive business. Evaluate providers against requirements, select the best solution, and manage ongoing vendor relationships.

Performs other duties that may be assigned from time to time.

What we’re looking for:

• 10+ years professional experience which includes 8+ years of experience in Product Management for a B2C eCommerce site
• Bachelor’s degree required; Bachelor’s degree in business or engineering/computer science a plus; Graduate degree or MBA a plus
• Proven history of helping build and evolve teams and processes.
• Ability to coach team members and cross functional business partners in best practices of product management and agile processes.
• Experience writing user stories in support of the Agile development process and prioritizing backlogs and working with cross-functional partners to understand trade-offs
• Strong interpersonal and communication skills and the ability to work well in a team-oriented environment
• Experience working in an Agile environment
• Ability to thrive in a fast-paced environment while supporting several parallel projects simultaneously
• Strong analytic skills

Nice to have:

• Professional Product Management certifications are a plus (i.e. CSM, Agile, PDP, etc)
• Experience with SAP Commerce or IBM Sterling a plus

Location: The Senior Product Manager position is a remote working position for Balsam International Unlimited Company - Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves:

• Must attend occasional in-person meetings.
• Must have a fast, reliable DSL, Fiber, or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 50MBPS.

Status: This is a full-time, permanent position with benefits.

Hardware Provision: Company-issued Laptop will be provided on your first day.

At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
• 13th Month Pay
• Paid Leaves. We use time off to rest, go on vacation, or just sleep in! Our paid time off is flexible to our needs.
• Internet Subsidy. With internet allowance, we are set up for success.
• Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
• Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
• Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses, workshops or books!
• Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
• Company Incentive. An additional cash-based perk for all our Brandits based on company's performance.
• Meeting and Team Building Allowance. Happy tummies make our meetings more fun and productive!
• Shutdown Week. We can spend more time on things that matter with an additional one-week paid time off on top of paid leaves.
• Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
• Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.