Senior Sales Operations Specialist

Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention. Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a better tomorrow. Recently ranked the fifth-best company to work for in Costa Rica, we prioritize inclusive culture, employee well-being, and career development. Join us at www.experian.com/careers to be part of our team. You will report into the the Director Business Development.

Job description

• You will collaborate with the Sales, Operations, Learning and Development and Marketing teams to develop sales training materials and processes tailored for outbound and inbound BDRs.
• Work with marketing team to ensure marketing campaign process, lead routing and feedback loop for inbound and outbound targets.
• You will assist Outbound BDR team with creating cadences, pulling contacts and accounts for outbound outreach.
• Update sales collateral, plans, and scripts that align with our value proposition and messaging using tools like Spekit and 6Sense.
• You will work with teams to gather feedback on the effectiveness of training materials and make necessary adjustments. Support the BDRs in their onboarding.
• Analyze BDR performance metrics and identify areas for improvement; provide applicable insights to enhance productivity and success rates.

Qualifications

• 3 years of experience in sales operations, operations management, data analyst, or related roles.
• Familiarity of sales tools: Salesforce, Salesloft or Outreach, LinkedIn, Seismic or similar tools.
• Experience in SalesForce required, including creating SalesForce reporting.
• Experian working a large matrixed sales organization and working with multiple teams and functional partners
• Familiarity with sales processes; specifically prospect and business development.

• Benefits/Perks:

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

• This is a fully remote job opportunity. #LI-Remote
• Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.