Offer summary

Qualifications:

Excellent oral and written communication skills in both English and French., Proven experience in customer service, preferably in the BPO industry., Knowledgeable about Microsoft Office applications with average MS Excel skills., Ability to work in a fast-paced environment and adapt to changing work conditions..

Key responsibilities:

Provide customer support over various platforms including email, chat, and phone.

Translate Automotive Service Bulletins accurately and effectively.

Collaborate with peers and management to achieve corporate and client goals.

Participate in required initial training and work flexible shifts as needed.

Job description

Description

Peak Support is seeking a Bilingual Customer Service Associate (French/English) to join our team in Philippines.

We're looking for individuals with:

Excellent oral and written communication skills in both English and French.
The ability to provide customer support over various platforms (email, chat, phone, etc.).
Proven experience in customer service, preferably in the BPO industry.
Ability to work in a fast-paced environment.
Flexible and willing to be assigned in a voice, non-voice or blended programs.
Knowledgeable about Microsoft Office applications with Average MS Excel Skills.
Ability to convey information effectively.
Must be willing to take part in required initial training.
Excellent problem solving skills.
Flexibility to work multiple shifts during the weekends or on holiday.
Excellent organizational skills and attention to detail.
Ability to work with minimal supervision.
Some analytical skills.
Some technical abilities.
HubSpot knowledge a plus for the role.

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

Requirements

To be successful, you must possess the following:

Ability to effectively and accurately translate Automotive Service Bulletin from an auto company.
Empathy, listening skills, and a courteous attitude to focus on providing quality customer service.
Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment.
Excellent oral and written communication skills.
Collaborates with peers, supervisors, and management to achieve corporate and client goals.
Able to adapt to a changing work environment.

Required profile