Offer summary

Qualifications:

Tech-savvy with a willingness to learn new software tools., Excellent written and verbal communication skills in English., Prior experience in customer support or SaaS environments is preferred., Ability to work independently during evening and weekend shifts..

Key responsibilities:

Provide empathetic and solution-oriented support to healthcare professionals.

Respond promptly to customer inquiries via email and phone.

Troubleshoot technical issues and document resolutions in the CRM system.

Collaborate with the internal team to relay customer feedback and suggest improvements.

Job description

Company Description

Intrigma is a software company dedicated to improving operational efficiency in healthcare industry. Our advanced scheduling solutions are used by hospitals and medical centers across the USA to optimize staffing, streamline communication, and ensure high-quality patient care. Our technology supports the vital work of medical professionals — and our Customer Support team ensures the technology always performs at its best.

Job Description

We’re seeking a dedicated Customer Support Specialist who is eager to become an expert in our product and support our clients with fast, thoughtful, and reliable service. You will serve as the frontline of our customer experience, responding to support requests via email and phone and resolving technical issues to keep our clients up and running.

This is a remote, part-time role with a focus on evening and weekend availability to ensure our customers receive outstanding service during off-peak hours.

Responsibilities

Provide professional, empathetic, and solution-oriented support to healthcare professionals using Intrigma’s scheduling software
Respond promptly to customer inquiries via email (ticket system) and phone
Troubleshoot technical issues, identify root causes, and provide effective resolutions or escalate when necessary
Learn and maintain a strong understanding of our product offerings and updates
Document support issues and resolutions accurately in our CRM/ticketing system
Collaborate with the internal team to relay customer feedback and identify improvements

Qualifications

Ideal Candidate

Tech-savvy and eager to learn new software tools
Excellent written and verbal communication skills (English - native or bilingual)
Calm, patient, and resourceful — especially when customers are facing technical challenges
Prior experience in customer support, helpdesk, or SaaS environments is preferred
Familiarity with the healthcare industry or hospital operations is a plus
Able to work independently and manage time efficiently during evening and weekend shifts

Additional Information

What we offer:

Hourly compensation (competitive rate based on experience)
Fully remote work environment
Supportive and mission-driven team culture
Opportunity to grow your technical and customer-facing skills in a healthcare-focused SaaS company

Required profile