Assistive Technology Expert II

Blue Iris Tech is an 8(a) / Economically Disadvantaged Woman Owned Small Business (EDWOSM) that has the worked with several government agencies to include Veteran Affairs (VA), Defense Health Agency (DHA), National Institute of Health (NIH), Defense Logistics Agency (DLA), US Department of Agriculture (USDA), National Geospatial Intelligence Agency (NGA), and Internal Revenue Service, along with continuing to expand in different government agencies. 

Position Overview  

The AT Expert II will play a critical role in developing, implementing, and optimizing assistive technology (AT) training and support programs for employees with disabilities at the Social Security Administration (SSA). This role involves usability testing, instructional design, and accessibility compliance to ensure SSA personnel effectively utilize assistive technologies. 

Key Responsibilities  

• Develop and implement comprehensive training programs for assistive technology users. 
• Conduct usability and accessibility testing for emerging and existing AT solutions. 
• Provide technical guidance and troubleshooting support for integrating AT tools with SSA automation and COTS applications. 
• Assist in creating and maintaining SSA’s EWD (Employees with Disabilities) SharePoint and intranet resources. 
• Collaborate with developers, trainers, and accessibility specialists to enhance user experience and optimize accessibility solutions. 
• Ensure all training and instructional materials align with SSA’s accessibility policies and Section 508 requirements. 
• Evaluate and recommend new assistive technology solutions based on user needs and industry best practices. 

Note: The above responsibilities are not exhaustive and may include additional duties as required to meet business needs. 

Key Competencies  

• Problem-Solving Skills – Ability to analyze technical challenges and develop effective AT solutions. 
• Critical Thinking – Evaluating user needs and recommending appropriate AT interventions. 
• Leadership & Initiative – Taking ownership of projects and proactively improving processes. 
• Interpersonal Skills – Ability to work with diverse teams, including IT, HR, and end users. 
• Time Management – Handling multiple projects and deadlines effectively. 

Required:  

• Must possess at least one (1) year of experience using the current versions of the following AT software:  
•      JAWS (Version 23 or higher) 
•      ZoomText (Version 23 or higher) 
•      Dragon (Version 16 or higher) 
• Must also possess at least one (1) year of experience with:  
•      Technical writing 
•      Developing, adapting, and revising navigational training material for AT, COTS, and automation           applications 
•      Developing and maintaining Intranet/Internet/SharePoint pages/sites 
• Associates’s degree in a relevant field (e.g., IT, Education, Assistive Technology). 
• Must be able to obtain and maintain a Moderate Risk Public Trust (Security Level 5C) clearance. 
• Successful completion of a Tier 2 / Tier 2R background investigation is required. 
• U.S. Citizenship may be required depending on agency policies. 

Preferred:  

• Bachelor’s degree in a relevant field (e.g., IT, Education, Assistive Technology) or equivalent experience. 
• Experience with assistive technology software and hardware (e.g., DAISY, JAWS, ZoomText, Dragon, Kurzweil 3000). 
• Strong knowledge of accessibility compliance standards, including Section 508. 
• Familiarity with document accessibility best practices and usability testing.  
• Experience providing support or training for individuals with disabilities. 

Pay & Benefits  

Pay Range: $68,993 – 70,800 per year 

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other laws. 

Benefits Include: 

• Medical, Dental, and Vision Insurance 
• Federal Holidays 
• Paid time off (vacation, sick leave, and holidays) 
• Professional development and training opportunities 
• Flexible work options (if applicable) 

What It Means to Be Part of the Blue Iris Team

At Blue Iris, we believe in cultivating a collaborative, accountable, and growth-oriented environment. Every team member contributes to our shared success by embodying our values and actively engaging in their own development. As part of our team, you are expected to:

• Actively participate in the performance review process, including setting personal goals, engaging in self-assessments, and receiving feedback constructively.
• Contribute to a respectful, inclusive, and collaborative team environment.
• Adhere to organizational policies, procedures, and ethical standards.
• Participate in training, meetings, and developmental opportunities to enhance skills and knowledge.
• Take initiative in personal growth by seeking feedback and continuously improving work habits.
• Communicate proactively with supervisors and team members regarding progress, challenges, and opportunities.
• Demonstrate accountability, time management, and commitment to shared goals.
• Contribute to process improvements by offering ideas and feedback where appropriate.
• Remain open to mentoring opportunities by being receptive to guidance from managers and offering support to peers when needed, contributing to a culture of collaboration, growth, and mutual support.
• This list of responsibilities is not comprehensive and may evolve based on team or organizational priorities.

Commitment to Non-Discrimination 

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.  

All your information will be kept confidential according to EEO guidelines.