Senior Engineering Manager – Patient Health & Payments

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Senior Manager of Engineering to join our Health Information and Payments team.  As a manager, you will partner with Product to drive the success and evolution of key areas of our entire product line.  You are committed to developing your engineers and fostering a culture of innovation, accountability, results, and high-performing teams.

You are passionate about building inclusive and outcome-focused engineering teams. You are committed to supporting and developing your engineers to successful team outcomes. You are energized by collaborating with Product and User Experience teams. You love digging into meaty, complex technical problems and finding ways to iteratively deliver improvements in service of a long-term vision. You bring curiosity, empathy, and an open mind to everything you do. If that sounds like you, and you’re interested in driving a forward-leaning approach to healthcare, we’d love you to join the team. 

Key Responsibilities

Team Leadership and Management

• Oversee and manage multiple cross-functional engineering teams responsible for the patient financials and portal modernization project
• Provide strategic direction, technical guidance, and mentorship to team members to ensure efficient and effective delivery
• Foster a collaborative and innovative work environment that encourages continuous improvement and knowledge sharing.
• Implement effective processes and best practices for project planning, task prioritization, and resource allocation
• Identify and address any team-related challenges or bottlenecks and implement solutions to improve team performance
• recruit and retain the best available talent, adjusting roles and staffing to meet project needs and providing team regular coaching and feedback.  Build highly engaged teams through relationship building, contextualizing your team’s role in the business to your group, and servant leadership

Modernization and Transformation

• Lead the design and implementation of a modernized API-driven architecture for the patient portal, leveraging Java and React technologies.
• Ensure the seamless integration of the new patient portal with the existing monolith application, maintaining a smooth user experience.
• Collaborate with stakeholders, product managers, and cross-functional teams to understand business requirements and translate them into technical solutions.
• Develop and execute a comprehensive migration strategy to gradually transition from the legacy system to the modernized patient portal.
• Implement robust testing strategies, including unit, integration, and end-to-end testing to ensure the quality and reliability of the modernized workflows.
• maintain knowledge of product architecture, dependencies, technical concerns such as rollout strategies, performance, and scalability to represent engineering in discussions and drive decision making

Operational Support and Maintenance

• Oversee the ongoing maintenance and support of the existing monolith system, ensuring its stability and performance.
• Establish and maintain effective communication channels with the operations and support teams to address any production issues or incidents.
• Implement monitoring and observability solutions to proactively identify and resolve any performance or reliability concerns.
• Collaborate with the DevOps team to streamline the deployment and release process for both the modernized patient portal and the existing monolith.
• Support the production environment as priority one. Ensure system uptime and usability expectations are met, and production defects are managed in a timeframe appropriate to the company impact.

Continuous Improvement and Innovation

• Stay up-to date with the latest industry trends, technologies, and best practices in software engineering and modernization.
• Identify opportunities for further optimization, automation, and innovation within the engineering teams and the overall technology landscape.
• Encourage a culture of continuous learning and knowledge sharing among the teams, fostering the adoption of new tools, frameworks, and methodologies.
• Collaborate with the broader organization to align the engineering roadmap with the company’s strategic objectives and long-term vision

Required Qualifications

• 5+ years of experience in software development, with at least 2 years in a leadership or managerial role.
• Demonstrated success in leading and driving modernization and transformation initiatives including the migration to cloud-based platforms (e.g., AWS)
• Experience in API-driven architectures and micro-services architectures.
• Familiarity with programming languages such as: Perl, Java, React.js and JavaScript/jQuery
• Experience in testing, production system monitoring, incident management and observability.
• Excellent problem-solving, critical thinking, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
• Proficient in Agile/Scrum methodologies and project management practices.
• Experience managing features through the software development lifecycle from requirements to release and sustaining.

Preferred qualifications

• Computer Science or Engineering degree
• Experience in distributed systems, cloud-based architecture, and highly available systems with 2+ years in SW engineering capacity with web technologies and programming languages such as Perl, Java, React.js and JavaScript/jQuery.
• Previous experience as a software developer.
• Prior experience with PCI (Payment Card Industry) standards and compliancy.
• 5+ years managing software development teams, with at least some experience concurrently managing multiple teams.