Administrative Specialist

At Delta Dental of Wisconsin, we are champions of Oral Health, and we have built our company on a foundation of delivering innovative products and services within our culture of legendary service. Our culture that sets us apart within our industry and the way we do business and it is different. Our employees stay here because the organization supports them as employees and their career growth. We have many employees who have stayed for 25, 30, or even 45 years within our organization.

Delta Dental of Wisconsin is seeking a full-time Administrative Specialist to provide comprehensive support across the organization and manage the use of our conference center by external groups. You will work as part of a collaborative team, processing requests and tasks to support audits, licensing, compliance, events, and other key administrative functions that ensure operational efficiency and regulatory compliance.

What You'll Do 

•  Analyze companywide statistical data required in order to compile and complete for submission.
  • Such as DDPA surveys, department reports, customer, and member company requirements, etc.
• Oversee completion of required audits including scheduling, data collection and analysis.
  • Such as DDPA, SOC, security, customer requirements, etc.
• Oversee, track, and maintain agent licensing in all states required for Wyssta
  • Such as class registration, exams, proctoring, renewals, appointments, etc.
• Perform quality assurance as required by DDPA and DDWI customers.
• Produce and update Summary Plan Descriptions for ASO
• Analyze and prepare correspondence for OCI complaints, Better Business Bureau complaints, subrogation, bankruptcy, and legal inquiries.
• Analyze HIPAA privacy compliance, reporting, and
• Coordinate companywide policy review and maintenance.
• Manage edits and distribution of Privacy Notices.
• Coordinate companywide events including employee and family events on and off site.
• Coordinate companywide recognition events.
  • Such as employee service anniversaries, retirement, etc.
• Oversee the use of the conference center as requested.
• Oversee registration of corporate
• Validate and oversee approval of corporate invoices.
• Manage building security access software and
• Provide direction and guidance of the corporate archiving process.
• Coordinate collection of motor vehicle records and interpret results and escalate as appropriate.
• Oversee administration of the iConnect intranet site and its content.
• Prepare checks for deposit and maintain records for required reporting.
• Actively pursue continuous process improvement strategies aimed at improving efficiencies, increasing customer satisfaction, and reducing costs.
• Assist Administrative Specialist-Reception with front desk responsibilities as required.
• Provide administrative support for other teams as requested.

At Delta Dental, we’re committed to attracting and keeping great talent with a comprehensive benefits package for employees and their families. We offer: 

• Health, vision, dental, and life insurance
• Short- and long-term disability coverage
• HSA, FSA, and Dependent Care Accounts
• Competitive salary and incentive compensation based on company results
• 401(k) with employer match and a 6.5% employer contribution to retirement accounts
• Robust wellness programs, whether you work on-site or remotely

We also value work-life balance with a generous PTO package that grows with your tenure, company holidays, and time off for volunteering. We don't just provide it; we encourage employees to utilize the time off. See what our employees have to say about working at Delta Dental here:   https://www.deltadentalwi.com/s/employee-testimonial

If you’re a proactive team player with strong organizational skills and a passion for supporting a dynamic workplace, we’d love to hear from you! Apply today and help make a meaningful impact across our organization!