Associate Operational Excellence Director

Due to our continued growth, we have an opportunity for an Associate Operational Excellence Director to join our global team.  This is a remote position based in either the UK, Spain, Hungary, Poland or Serbia.

Position Summary:

The Associate Operational Excellence Director leverages expertise and knowledge to plan and manage initiatives and activities designed to improve the quality, efficiency and effectiveness of the delivery of studies to Sponsors. The Associate Director develops and implements processes, standards, or operational plans with the goal of operational excellence across the business collaborating across a group of diverse stakeholders. In this position the Associate Director will be responsible for identifying relevant KPI’s and developing concise reports and dashboards from the various data sources available,  to drive data driven decision making and identify key areas of improvement as well as leading cross-functional initiatives to drive continuous improvement across clinical solutions.

Essential Functions of the job include but are not limited to:

• Support the vision of and commitment to continuous improvement in operational excellence across all activities.
• Lead the evaluation of business processes and workflows to identify opportunities for improvement or automation.
• Lead stakeholders in root-cause problem-solving techniques to identify core process challenges.
• Lead the development of recommendations for process improvement, leveraging subject matter experts for critical input.
• Partner with cross functional leadership to prioritize improvement opportunities and support strategic initiatives.
• Identify, develop and execute strategies for on-going and sustained improvement in operational functions, including identification of tools, systems, staffing or other resources, procedures, and communication.
• Partner on the design and implementation of new business processes with organizational context and priorities in mind.
• Lead organizational change management to ensure adoption and sustainability of process changes.
• Lead internal communication to effectively update stakeholders on progress, performance, key issues, and blockers that may impact business attainment or critical program and project completion
• Identify operational risks and lead implementation of mitigation plans.
• Ensure or lead the documentation of business process.
• Establish key performance metrics and dashboards for monitoring operational performance.
• Oversee or lead training and guidance to teams on new processes and how to identify improvement opportunities, building awareness on continual improvement initiatives
• Standardizes best practices and processes across the organization to ensure consistency and sustainability.
• Monitor, measure, and analyse the effectiveness of new initiatives and processes, making adjustments as needed.
• Develop and monitor key performance indicators (KPIs) to track progress and drive decision-making.
• Monitor adoption of process, system and organizational changes to ensure long-term and sustained adoption. 

Qualifications:

• Bachelor’s degree (or its international equivalent) + 12 years of related experience.
• Experience in CRO/pharmaceutical/biotechnology drug development.
• Good understanding of data sources, KPI reporting and business analytics.
• Experience using Power BI.
• Project Management experience.
• Must have excellent interpersonal skills.
• Fluent in the English language.

Precision medicine is revolutionizing the attack on cancer—and we are passionate about helping you harness its power. We strike tumors on a molecular level using biomarkers to link specific mutations to specific treatments. We combine deep science with deep data from advanced technological platforms, then layer on specialized expertise in the design and execution of targeted, adaptive clinical trials. Ultimately, we deliver robust insights that inform real-time decisions—and optimize the oncology development pathway.

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