Order Processing Specialist (Fixed-Term)

LastPass is looking for an Order Processing Specialist (Fixed-Term):

This is an exciting opportunity for a finance or accounting professional to join a dynamic, publicly traded SaaS company headquartered in Boston’s Innovation District. As part of the CFO’s Finance Support Operations Organization, you will join the Billing Team and report to a manager based in Budapest, Hungary.

We’re looking for a detail-oriented, hands-on individual who is eager to grow and take on new challenges within a collaborative and fast-paced Finance organization. This role offers the chance to contribute meaningfully while advancing your career in a supportive and innovative environment.

About the team:

The FSO Billing Team is responsible for managing all e-commerce and invoiced transactions across our various systems. Key responsibilities include reviewing and resolving customer issues related to credits, rebills, chargebacks, billing disputes, and fraud claims. Additionally, you will assist in resolving internal cases for our customer support and other teams at LastPass. As part of the Finance Support Operations Organization, you will play an integral role in applying your expertise to help address challenges and ensure smooth operations.

If you are passionate about complex problem solving and motivated by scale, then this is the role for you!

Who will you work with?

The Finance Support Operations Organization is highly visible within the company and reports directly to the CFO. Team members collaborate with a wide range of internal and external stakeholders, including Sales, Accounting/Controller, Tax, Legal Counsel, FP&A, Customer Care, as well as Internal and External Audit, and Compliance teams.

What are some of the exciting challenges you will be working on?

• Review sales opportunities to ensure compliance with Finance Support Operations Policies, including ASC 606 and US GAAP.
• Verify the accuracy and completeness of sales orders and contract terms entered into the Company’s ERP (NetSuite).
• Review and address internal cases within Salesforce.com, meeting standard time commitments.
• Meet month-end and quarter-end deadlines by providing timely support to both internal and external stakeholders.
• Manage tax exemptions, invoicing, and payment processing issues.
• Communicate effectively and professionally with all stakeholders.
• Support compliance efforts and assist with internal/external audit requests by gathering necessary documentation and drafting required reports.
• Provide cross-functional support to the broader Finance Support Operations Team as needed.
• Contribute to special projects as directed by Finance Support Operations Team Leadership.

What does it take to work at LastPass?

• Background in finance operations, with hands-on experience in deal desk, collections, and billing systems like Salesforce
• Reliable and deadline-driven, with a strong sense of ownership
• Comfortable collaborating across global teams and time zones
• Flexible and quick to adapt in dynamic, fast-paced environments
• Detail-oriented with a focus on accuracy, even under pressure

It's great, but not required:

• Background in Accounting, Finance, Business, or a related field.
• Intermediate proficiency with MS Office products (Excel, Word, PowerPoint).
• Experience working in a remote-centric environment, utilizing collaboration tools such as GoToMeeting, Microsoft Teams, Zoom, etc.