Offer summary

Qualifications:

Prior experience in customer service or virtual assistance is preferred., Excellent interpersonal and communication skills, both written and verbal., Strong analytical and problem-solving skills with a focus on customer satisfaction., Proficient in CRM software and Microsoft Office Suite..

Key responsibilities:

Respond promptly to customer inquiries through phone, email, and live chat.

Assist with troubleshooting customer issues and resolving concerns efficiently.

Handle administrative duties such as scheduling appointments and managing calendars.

Engage in proactive communication with clients to ensure satisfaction and build strong relationships.

Job description

VirtueStaff is actively seeking a motivated and detail-oriented Virtual Assistant/Customer Service Specialist to join our innovative team. In this versatile role, you will be responsible for delivering outstanding customer service while also performing essential administrative tasks. If you thrive in a remote work environment and are passionate about providing exceptional support, we want to hear from you!

Responsibilities

Respond promptly to customer inquiries through various channels, including phone, email, and live chat, ensuring high-quality service.
Assist with troubleshooting customer issues and resolving concerns efficiently and courteously.
Handle administrative duties such as scheduling appointments, managing calendars, and maintaining organized records.
Document all customer interactions accurately and escalate unresolved issues to the appropriate team.
Engage in proactive communication with clients to ensure satisfaction and build strong relationships.
Collaborate with team members to refine processes and enhance overall customer experience.
Support marketing initiatives by assisting with social media management and content updates when needed.

Requirements

Prior experience in customer service, virtual assistance, or a related role is preferred.
Excellent interpersonal and communication skills, both written and verbal.
Strong analytical and problem-solving skills with a focus on customer satisfaction.
Ability to multitask effectively and manage time efficiently in a remote setting.
Proficient in CRM software, Microsoft Office Suite, and various communication tools.
Highly organized and detail-oriented with a proactive approach to tasks.
Ability to work independently while contributing to a collaborative team environment.
Familiarity with social media platforms and digital marketing is advantageous.

Benefits