Offer summary

Qualifications:

Solid experience with ITSM/ITIL and level 2 support., Proficiency in debugging, executing SQL queries, and analyzing logs., Experience with applications in React or Java and databases like PostGree., Fluent in English and Portuguese for effective communication..

Key responsibilities:

Provide technical support to international clients, ensuring high-quality service.

Troubleshoot and resolve complex technical issues related to applications and databases.

Create and manage scripts and service processes to enhance operational efficiency.

Collaborate with team members and utilize control tools for project management.

Job description

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

With over 6,500 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

Hi There, This is Mariana from CI&T!

I am a Talent Attracting Analyst looking for a Support Analyst, this person will have direct contact with an international client.

Requirements:

- Solid experience with ITSM / ITIL.

- Experience with level 2 (L2) support, debugging, Execute SQL queries on the database, analysis and interpretation of logs, detailing and troubleshooting for the production of complex technical solutions, composed of several components, from an important APP;

- Experience with using and creating scripts and service processes; Flexibility to work in scenarios with critical system for the customers;

- Experience with APPs (React or Java).

- Experience with databases (PostGree, etc).

- English for reading and writing, being able to maintain communication with native speakers.

- Portuguese for reading and writing, being able to maintain communication with native speakers.

Nice to have:

- Experience with control tools (Jira, Miro, Mural);

- Experience with cloud systems (AWS).

#LI-MR5

#Midsenior

Our benefits include:

- Premium Healthcare

- Meal voucher

- Maternity and Parental leaves

- Mobile services subsidy

- Sick pay-Life insurance

- CI&T University

- Colombian Holidays

- Paid Vacations

And many others.

Collaboration is our superpower, diversity unites us, and excellence is our standard.

We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment. We encourage applications from diverse and underrepresented groups to our job positions.

Required profile