Offer summary

Qualifications:

Proficiency in document management and client record systems, preferably Astalty., Strong attention to detail and ability to maintain confidentiality., Experience with NDIS documentation and compliance requirements is preferred., Basic knowledge of website management, particularly WordPress, is a plus..

Key responsibilities:

Maintain and update documentation, including policies and client handbooks.

Manage service agreements and client onboarding forms.

Compile reports and manage NDIS documentation and correspondence.

Liaise with management to improve file management systems and ensure compliance.

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Job description

• Maintain and update the documentation, including policies, forms, templates, and client handbooks.

• Prepare, pre-fill, and manage service agreements, onboarding forms, and intake documents.

• Maintain up-to-date client records in Astalty (client management system).

• Ensure accuracy and confidentiality of all participant files and case notes.

• Enter, file, and manage NDIS documentation and correspondence.

• Compile and format reports, schedules of support, and funding requests for submission.

• Maintain and oversee the organisation's SharePoint system to ensure it is structured, secure and up to date.

• Upload and organise business documents, client records, policies, procedures and templates in accordance with privacy and compliance requirements.

• Ensure that all relevant documentation, including service agreements, assessments and correspondence, is accurately filed and accessible to appropriate staff.

• Liaise with management to implement improvements to the file management system and ensure ongoing compliance with data storage and confidentiality standards.

• Maintain accurate audit trails and support preparation for audits or plan reviews.

• Maintain and update the organisation’s WordPress website with service changes or new content.

• Upload service information, and announcements as directed.

Required profile