Senior DevSecOps/Service Desk Engineer
Offer summary
Qualifications:
5+ years of experience in DevSecOps, IT support, or system administration., Expertise in Linux, Unix, and Windows administration., Proven experience with AWS and other cloud platforms., Strong troubleshooting and communication skills..Key responsibilities:
- Manage Linux, Unix, and Windows systems with secure configuration and patching.
- Provide Tier 1–2 support for European users and troubleshoot hardware, software, and network issues.
- Build and maintain CI/CD pipelines and implement Infrastructure as Code.
- Ensure compliance with IT security policies and maintain IT documentation.
Job description
VerTALENTS is a subsidiary of VerSprite Cybersecurity. Specializing in technology staffing and utilizing a network of technical clients, VerTALENTS connects top level technical talent with industry clients through various methods and expands not only clients talent network, but candidates job search as well. At the bottom line, VerTALENTS adds value to both clients and candidates alike.
We work with clients to fill both full-time and contracting opportunities, so If the following job interests you, please apply to learn more!
Senior DevSecOps / Service Desk Engineer
Location: Costa Rica (Remote)
Shift: 1 a.m. – 10 a.m. local time
Department: IT Operations
Reports To: IT Manager
Job Summary
We are hiring a Senior DevSecOps Engineer with Service Desk experience to support our European operations. This role blends DevSecOps practices with hands-on IT support. You’ll manage secure infrastructure, cloud services, automation, and provide Tier 1–2 service desk support. This is a remote position requiring broad technical knowledge, strong security practices, and experience with both development and operations tools.
Key Responsibilities
DevSecOps Responsibilities
- Manage Linux, Unix, and Windows systems with secure configuration and patching
- Automate tasks using Bash, Python, PowerShell, or Go
- Build and maintain CI/CD pipelines (Jenkins, Bitbucket CI/CD, GitHub Actions, Azure DevOps)
- Implement Infrastructure as Code (Terraform, CloudFormation, or Pulumi)
- Use configuration tools like Ansible, Chef, Puppet, SaltStack
- Secure and manage cloud environments, especially AWS and Azure
- Work with Docker, Kubernetes, OpenShift, EKS, AKS, GKE, Helm, ECS
- Maintain monitoring/logging systems: Prometheus, Grafana, ELK, Splunk, Datadog, New Relic
- Ensure secure networking (VPC, VPN, Load Balancers, Vault, AWS Secrets Manager)
- Follow DevSecOps security best practices
- Collaborate using Agile tools: Jira, Confluence, Slack
Service Desk Responsibilities
- Provide Tier 1–2 support for European users
- Troubleshoot hardware, software, and network issues
- Manage ticketing systems and escalate when needed
- Administer Active Directory and Group Policies
- Support Microsoft 365, VPN clients, and enterprise applications
- Maintain IT documentation and SOPs
- Ensure compliance with IT security policies
Required Skills & Qualifications
- 5+ years of experience in DevSecOps, IT support, or system administration
- Expertise in Linux, Unix, and Windows administration
- Proven experience with AWS and other cloud platforms
- Skilled in CI/CD and infrastructure automation
- Strong troubleshooting and communication skills
- Knowledge of networking and security best practices
- Experience in 24/7 support environments is a plus
Required profile
Experience
Hard Skills
Other Skills
- Troubleshooting (Problem Solving)
- Communication
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