Offer summary

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or a related field or equivalent work experience., Understanding of systems integration concepts, APIs (REST/SOAP), and middleware technologies., Experience with monitoring tools, ticketing systems (e.g., Jira), and incident management workflows., Strong analytical and troubleshooting skills with attention to detail..

Key responsibilities:

Monitor, support, and troubleshoot integration workflows and interfaces across systems.

Act as the first point of contact for integration related incidents, investigating and escalating issues as needed.

Collaborate with integration engineers, developers, and application support teams to ensure quick resolution of integration problems.

Document recurring issues, operational processes, and standard support procedures for integrations.

Job description

As an Integration Support Specialist, you will manage and support the daily operations of system integrations across various platforms. This role focuses on monitoring integration workflows, resolving incidents, assisting in issue triage, and ensuring business critical data flows operate reliably and efficiently.

Company Profile:

Our client is one of the leading companies in Australia specializing in manufacturing and supplying eco-friendly food packaging. They aim to cut out plastic waste and work towards a circular economy. We specialize in the use of compostable materials and work closely with our customers to provide new solutions to their packaging needs.

With continued expansion, both locally and internationally, they are seeking a talented and experienced IT Integration Specialist who is technically proficient and detail oriented to join our team.

They are a team truly passionate about the environment, a community of leaders driving a global movement of people using business as a force for good. This is a fantastic career opportunity for someone who believes in sustainability and seeks more sustainable ways of doing things.

Duties and Responsibilities:

Monitor, support, and troubleshoot integration workflows and interfaces across systems (e.g., ERP, WMS, E-commerce sites, cloud platforms).
Troubleshoot and resolve integration issues, ensuring minimal downtime and data accuracy.
Act as the first point of contact for integration related incidents, investigating and escalating issues as needed.
Collaborate with integration engineers, developers, and application support teams to ensure quick resolution of integration problems.
Maintain integration logs, error queues, and job statuses. Provide root cause analysis and resolution recommendations.
Support scheduled jobs, ETL processes, APIs, and middleware components used for data synchronisation.
Perform basic configuration, deployment, and testing of integration patches and updates under guidance from senior staff.
Document recurring issues, operational processes, and standard support procedures for integrations.
Assist in user acceptance testing (UAT) and validation of new or modified integrations.
Ensure integration support activities comply with IT standards, data governance, and security policies.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field or equivalent work experience.
Understanding of systems integration concepts, APIs (REST/SOAP), and middleware technologies.
Experience with monitoring tools, ticketing systems (e.g., Jira), and incident management workflows.
Familiarity with data formats (JSON, XML, CSV) and scripting languages (e.g., Javascript, SQL) is a plus.
Strong analytical and troubleshooting skills with attention to detail.
Effective communication skills to coordinate with both technical and non-technical stakeholders.

Advantageous or Nice to haves:

Experience with integration platforms such as Workato, Celigo, Dell Boomi, or MuleSoft
Hands-on integration experience in e-commerce environments
Using NetSuite for system integrations and workflows.

Required profile