Offer summary

Qualifications:

Formal business administration qualifications are desired., High level of computer literacy and customer service skills., Excellent English communication skills., Proactive with basic analytical skills and the ability to work unsupervised..

Key responsibilities:

Updating employee records on the file server and company database.

Completing employee onboarding tasks and updating skills and license expiry dates.

Liaising with employees regarding ticket expiries and managing communication via phone and email.

Running daily and bi-weekly reports as well as managing the SmartAI program for compliance.

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements:

Human Relations

Ability to work effectively in a team environment

Excellent customer service skills

Qualifications

Formal business administration qualifications (Desired)
Other Training Courses Desirable

Competencies, Skills & Experience

High level of computer literacy
High level of customer service
Demonstrated ability to be proactive
Excellent English skills

Skills / Qualities

Drive & Initiative
Basic analytical skills
Proactive
Ability to work unsupervised and unassisted
Personable nature

Core Responsibilities:

Updating employee records on file server and company database
Coding licenses and tickets as per company naming conventions
Completing employee onboarding tasks by transferring information from onboarding system to file server and database
Updating skills & license expiry dates in employee database
Liaising with employees on ticket expiries and updating file server records and database with new license and expiry date
Answering phone calls, emails and SMS on weekends
Actioning on call requirements such as email employees flight details etc
Cross check manning spreadsheets against company database
Updating and adding employee resumes to PGC Resume template
Running reports on a daily and bi- weekly basis as well as other adhoc reports as required
Admin of SmartAI program for database & compliance management

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

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