Offer summary

Qualifications:

At least college level education., Strong analytical and critical thinking skills., Excellent written communication skills., Ability to manage multiple tasks in a fast-paced environment..

Key responsibilities:

Respond promptly to email inquiries from users.

Investigate and resolve issues related to cashback and account discrepancies.

Troubleshoot problems by reviewing consumer accounts and system data.

Manage workflows for problem investigation and user education.

OP360 was founded in 2006 by experienced business entrepreneurs on a relationships-first philosophy. Bolstered by their first-hand experience, they set forth with one goal in mind: to be a trusted global workforce partner and position the business as a one-stop, full-service outsourcing company that delivers streamlined solutions for brands and businesses all while reducing costs, improving service levels and growing top-line performance. Thanks to the combination of incredible people, innovative technology and progressive thought leadership, OfficePartners360 continually raises the bar of world-class customer experience and is a fast-growing global workforce solutions provider for both medium-sized and large Fortune 500 companies. OP360 offers 24/7/365 omnichannel experience services and solutions in inbound/outbound call center customer service (calls, emails, live chat, social media), data center, outbound sales (lead qualification, warm transfers) accounting, technology support, application/web development and back-office (content moderation, online merchandising, catalog/inventory management, graphic design, virtual assistant). We are passionate about enabling business agility, innovation and competitive advantage for our clients—and each day we are guided by our core values of acting with integrity and committing to our clients’ success.

Job description

The Consumer Support Analyst will be responsible for addressing and resolving email inquiries from users, with a focus on resolving issues related to cashback discrepancies, missing rewards, and general account concerns.

Primary Responsibilities:

Respond promptly to email inquiries from users, delivering clear and helpful information.
Investigate and resolve consumer issues related to cashback, missing rewards, or discrepancies in accounts.
Troubleshoot problems by reviewing consumer accounts and system data to provide accurate resolutions.
Manage workflows related to problem investigation, solution implementation, and user education.
Break down current workflows into smaller, more efficient tasks to enhance the service process.
Serve as a consumer advocate by understanding user challenges and working toward a positive resolution.

Requirements

Qualifications:

At least College level
Strong analytical skills and the ability to think critically when solving consumer issues.
Excellent written communication skills to ensure clear and effective responses.
Ability to manage multiple tasks and work efficiently in a fast-paced environment.
High attention to detail and a customer-first approach.

Required profile