Offer summary

Qualifications:

Experience as an Integration/Application Engineer, IT System Administrator, or Professional Services, or recent graduate in Computer Science or related field., Knowledge of operating systems such as Windows and Linux., Strong troubleshooting, debugging, and technical skills., Familiarity with scripting languages like PowerShell, Python, Bash, and basic SQL queries..

Key responsibilities:

Perform system maintenance and support at customer sites worldwide.

Prepare new system setups including wiring, hardware, firmware, and OS installations.

Collaborate with internal teams to improve service delivery and troubleshoot complex software issues.

Travel to customer locations as needed, sometimes on short notice.

Job description

Description

Bagira is a leader in the field of training and simulation systems with a track record of delivering high-end, customized, cost-effective solutions for mission readiness. Bagira’s simulators are being used by hundreds of thousands of soldiers at more than 40 sites worldwide.

Bagira is looking for an FSP to join our team at Bagira.

As a Field service person, you will work on our highly scalable, multi-disciplinary complex systems, collaborating with professionals across the different units of Bagira, perform system maintenance and provide customer support as needed.

What will your job look like

Preparing new setups (wiring, hardware configurations, firmware, and OS installations etc.)
Performing maintenance and support at customer sites worldwide
Learning, investigating, testing, and implementing new equipment and firmware, into existing environments
Collaborate with internal teams to improve service delivery and product performance.
Responsible for the installation, configuration, and maintenance (Tier 3)
Working closely with our technical teams (architects, developers, PMs, and POs) to troubleshoot and resolve complex software issues, replicating customer environments and network problems as needed.
Travel to customer locations as required, sometimes on short notice.

Requirements

Previously experience as Integration\Application Engineer, IT System Administrator, Professional Services OR recent graduate in Computer Science/Information Systems/equivalent
Knowledge and understanding of operating systems (Windows – A must, Linux - Advantage)
High technical troubleshooting and debugging skills
Familiarity with scripting languages (PowerShell, Python, Bash)
Familiarity with SQL basic queries
Knowledge and understanding of network topology - An advantage
Ability to write technical and procedures documentation - An advantage
High-level English, additional languages are an advantage.

Required profile