Sr. Technical Analyst and Project Lead

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

MSC Cruises, the world's third-largest cruise line brand, is experiencing unprecedented growth in the U.S. market and embarking on an ambitious Digital Transformation program to enhance operations, elevate customer experiences, and drive innovation. As part of this transformation, the Sr. Technical Analyst & Project Lead will play a critical role in shaping the future of MSC Cruises’ digital channels by establishing, managing and supporting features and roadmaps that deliver measurable business value and align with the company’s strategic objectives.

In this role, the Sr. Technical Analyst & Project Lead will leverage a blend of business analysis and project management expertise to drive the successful execution of digital initiatives. This includes collaborating closely with IT, digital stakeholders, and cross-functional teams to ensure timely delivery, seamless integration, and optimal performance of new solutions. By delivering scalable and impactful digital capabilities, this role will directly contribute to MSC Cruises’ continued growth in the U.S. market.

MSC Cruises USA is an equal opportunity employer that complies with EEOC rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.

Your Impact

Proven experience in project delivery, capturing, documenting, and analyzing business requirements from stakeholders through workshops and meetings.

Demonstrated ability to develop and maintain documentation of best practices and operational processes.

Skilled in collaborating with business and technical teams to create detailed, actionable requirements.

Strong background in collecting and analyzing data from multiple sources to support documentation and business decisions.

Experience collaborating with senior leadership to define and maintain strategic product roadmaps, aligning short-term and long-term goals with business objectives.

Proven ability to partner with IT and Digital stakeholders to plan and execute roadmaps aligned with business initiatives.

Experience working in agile environments with vendors, third parties, and corporate teams to support product development and enhancements.

Leadership experience in mentoring and guiding team members, offering coaching and professional development opportunities.

Strong leadership capabilities within a matrix organizational structure, fostering collaboration, alignment, and effective decision-making across diverse teams.

Your Journey so far

Proven ability to support digital transformation programs and ongoing complex IT projects.

Experience supporting, testing, and responding to support tickets, tracking and documenting production defects, and maintaining resolution histories.

Ability to identify risks in digital operations and implement proactive measures to minimize disruptions.

Skilled in identifying and driving system improvements while responding to and troubleshooting system issues promptly.

Proficient in collaborating with cross-functional teams on setup, integration, testing, and operational updates.

Your Essentials

Strong organizational, analytical, and communication skills with attention to detail.

Solid understanding of software application terminologies, including event-driven architecture, microservices, APIs, DevOps, and CMS.

Experience defining and tracking KPIs to evaluate system performance and operational success.

Strong agile and product-centric mindset to deliver incremental value with continuous innovation.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!