Offer summary

Qualifications:

Strong sales and clienteling skills are essential., Experience in customer service is required., Familiarity with programs like Zendesk, Excel, and Salesforce is a plus., Knowledge of fashion trends and merchandise is beneficial..

Key responsibilities:

Oversee all customer communication and achieve KPIs for satisfaction and response time.

Assist in tracking and communicating business results while meeting personal sales goals.

Introduce customers to the brand's selling culture through various communication methods.

Resolve customer issues professionally and maintain a polished, knowledgeable demeanor.

Job description

The Junior Digital Stylist will primarily be based on our Customer care team to ensure we are delivering a wholistic and consistent level of service, regardless of where the customer decides to shop. Digital Stylist will develop a profitable client base of online customers through digital campaigns and customer outreach. Digital Stylist will create a seamless virtual client experience utilizing the retail selling culture.

RESPONSIBILITIES:

Answer + oversee all customer communication (phone, email, chat) and achieve desired KPIs, including customer satisfaction rating and overall response time
Assist in the tracking, monitoring, and communication of business results
Meet personal sales goal
Ensure an elevated level of sales and service is practiced
Introduce web customers to alice + olivia selling culture through various methods of communication such as email, phone, live chat, and text messaging
Mirror retail CRM campaigns to ensure we are executing an omni strategy
Build and maintain repeat clientele by utilizing digital personal client book
Resolve customer issues in a professional and empathetic matter, always prioritizing the customer experience
Maintain knowledge of fashion trends; merchandise assortment, and vendor information
Consistently demonstrate a professional, polished, and knowledgeable manner
Partner with warehouse, e-commerce + retail teams to avoid and resolve customer issues in a timely manner.
Maintain and share feedback with all departments based on customer feedback and suggestions
Coordinate with the warehouse to expedite order fulfillment using internal procedures and platforms.
Manage multiple projects effectively and adaptable to new responsibilities and technologies
Actively support Diversity, Equity, and Inclusion initiatives

QUALIFICATIONS:

Sales
Clienteling
Customer Service
Programs used but not mandatory: Zendesk, Excel, Fedex, Salesforce and KWI
$20.00- $21,000 p/h plus comission (This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on numerous factors such as: experience and qualifications for the role, experience level, skillset, and balancing internal equity relative to other A+O employees.)

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands.

Required profile