Offer summary

Qualifications:

Minimum 2 years' experience in a customer-facing support role in a SaaS environment., Excellent bilingual communication skills in both written and verbal French and English., Experience with customer support software, specifically Zendesk., Strong business, operational, and technical aptitude..

Key responsibilities:

Handle inbound customer inquiries and support requests in both French and English.

Proactively reach out to customers for assistance or account reviews.

Communicate directly with customers to identify their goals and answer product questions.

Assist in developing best practices for handling support requests.

Job description

We're looking for an experienced and driven Bilingual Customer Experience Agent (French/English) to join our growing team! This is the perfect role for someone who is passionate about delivering amazing customer service. Reporting to the Manager of Support, you will be a part of our Customer Experience team, where you will be working alongside talented customer success managers and onboarding managers to provide outstanding support to Intiveo’s new and existing clients.

If you are a coachable, curious, and passionate individual, intrigued by our vision of improving patient care through technology, we would love to hear from you!

✨What You’ll Be Doing

Handling inbound customer inquiries and support requests in both written and verbal French and English
Proactively reaching out to customers that require assistance or account reviews
Communicating directly with customers to identify their goals, direct them to best practices and answer product questions
Work in a progressive and challenging environment where you will be rewarded for your hard work
Assisting in developing best practices for handling support requests
The working hours are between 8:30am - 5:00pm PST daily

✨Who You Are

Minimum 2 years' experience in a customer-facing support role in a SaaS environment.
You are an excellent bilingual communicator – both written and verbal French and English.
Minimum 2 years' experience with customer support software (Zendesk).
Strong business, operational and technical aptitude.
Comfortable working in a fast-paced, scaling SaaS company

How We Give Back to Our Employees:

Generous vacation time
Wellness Fun
RRSP matching
ESOP (employee stock ownership program)
Annual retreat
Plus, your birthday off! (Who wants to work on their birthday?)
And more

More About Intiveo

We are a fun, collaborative, and hard-working team of innovative minds who genuinely enjoy spending time together. At Intiveo, our values are Stewardship, Collaboration and Continuous Development. We embrace diversity and encourage you to share your voice. We want you to think outside the box, present new ideas, and be willing to fail. Our employees are empowered daily to see how their work helps Intiveo to continuously improve patient care by understanding communication needs, behaviors, and preferences – resulting in successful treatment outcomes.

Want to see more? Check out our Culture Book here!

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