Offer summary

Qualifications:

Proven work experience as a Training Manager with a successful track record in designing and executing training programs., Strong communication skills, both written and verbal, with the ability to collaborate with mid-senior level stakeholders., Experience in digital transformation and AI-driven solutions for training improvement is preferred., Strong leadership and team management skills, capable of mentoring supervisors and trainers..

Key responsibilities:

Coordinate the maintenance and development of training workbooks and tools for the Training organization.

Identify and assess training needs through job analysis and consultations with line managers.

Conduct effective induction and orientation sessions while monitoring and evaluating training program effectiveness.

Provide ongoing development opportunities and tailor training programs to resolve specific issues.

Job description

Job Title:

Training Manager (Senior)

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Core Responsibilities

Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization
Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
Draw an overall or individualized training and development plan that addresses needs and expectations
Conduct effective induction and orientation sessions
Monitor and evaluate training program’s effectiveness, success, and ROI periodically and report on them accordingly
Provide opportunities for ongoing development
Resolve any specific problems and tailor training programs as necessary
Maintain a keen understanding of training trends, developments, and best practices

Required Skills & Qualifications

Proven work experience as a Training Manager
Track record in designing and executing successful training programs
Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
Strong communication skills, both written and verbal
Experience in digital transformation and AI-driven solutions for training improvement is preferred.
Strong leadership and team management skills with the ability to develop and mentor supervisors and/or trainers
Expertise in designing and implementing training and quality frameworks that address program specific needs
Excellent communication and interpersonal skills, with the ability to collaborate with stakeholders at mid-senior level.
Moderate project management skills, with the ability to handle multiple initiatives and ensure alignment with program and company objectives.
Entry level versed in AI-driven tools and technology platforms related to training management.
Proficient in Microsoft Office programs
Capable of leading teams in multi-tasking, prioritization, and meeting timelines on deliverable
Able to mentor, coach and provide direction to a team of employees
Strong attention to detail
Available to work a flexible schedule
Available for occasional travel

Location:

COL Work-at-Home

Language Requirements:

Time Type:

Full time

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