Senior Principal Business Operations

Want to help us help others? We’re hiring! 

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for our next Senior Principal Business Operations to be part of our Global Business Operations (BizOps) function. BizOps will work across all teams to drive growth and improve internal operations at scale. You will manage high-impact and cross-functional projects, drive process improvements, and deliver objective analysis and insights.

We are looking for an analytical, curious, process-oriented, and data-driven leader to join the team who will interact with senior leaders across the organization and provide leadership, guidance, and assistance to help drive growth and operational efficiency.  This is a critical role and function that will help us pursue our vision to become the most helpful place in the world.

You will be a good fit if you enjoy digging deep into data, excel in problem-solving, mobilizing execution through cross-functional collaboration and have demonstrated success in managing complex projects. This strategic, but hands-on role will report to our Senior Director of Business Operations and will reside in the US.

The Job...

• Act as a key stakeholder in discovering insights that drive operational improvement in the day-to-day running of the business, and that unlock the potential of strategic business decisions
• Break down complex problems into clear, structured frameworks and develop actionable plans that drive alignment, clarity, and impactful results.
• Drive highly visible strategic projects and process optimization, work cross-functionally to identify and analyze opportunities for business improvements, and develop solutions and actionable recommendations through a rigorous, data-driven process
• Develop data-driven investment theses, business cases, and success criteria for initiatives that enable growth and drive performance and productivity improvements
• Establish key operating KPIs to drive accountability and measure the progress of key operational priorities and strategic initiatives
• Drive ownership and accountability for KPIs across the organization and lead reporting for key forums such as WBRs, QBRs, KPI reviews, and all-hands meetings
• Partner with the executive team and key leaders across product, engineering, marketing, sales, communications, and customer care to identify key deliverables, set clear milestones, and help resolve cross-functional dependencies to drive company-wide alignment
• Influence business strategy by identifying key insights and help drive alignment across the leadership team
• Bring best practices to develop, implement, and manage policies and processes that scale our business operations
• Drive automation and leverage AI to improve existing business systems and reporting
• Develop a deep understanding of our global peer and competitive  landscape to identify business investment opportunities as well as potential challenges that may impact GoFundMe’s position

You...

• 10+ years of Business Operations experience with a mix of strategy, business operations in the consumer internet space or top-tier consulting firm/investment bank with strong exposure to the tech industry
• Bachelor’s degree in Finance, Business, Economics, or related field; MBA preferred
• Excellent business judgment, strategic and structured thinking, and experience leading people and projects
• Organized, strategically focused, detailed oriented, and able to deal with ambiguity in a constantly evolving environment
• Strategic problem solver with the ability to go deep to understand a problem and then pull up to help your teammates understand potential solutions and the tradeoffs 
• Strong analytical and modeling skills to solve complex business problems
• Strong project management skills and experience
• Measured, clear, and concise communication & presentation skills
• Can navigate networks of systems and people to find the information you need and are tenacious in solving unsolved problems and bringing clarity to areas of confusion
• Ability to distill complex issues into structured frameworks and concrete action plans to drive clarity and results
• Excellent interpersonal skills with proven ability to build successful relationships and partner across the organizational structure
• Action-oriented and solution-driven with the ability to thrive in a fast pace environment
• Manage highly confidential information with professionalism and unquestionable integrity
• Technically proficient: SQL, Excel, Sheets, Slides
• Excited about GoFundMe's mission.  Ethics, Values, and Inclusion

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering and Gives Back programs.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $151,000 - $226,500 + bonus + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘24 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound May 1, 2025.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

#LI-REMOTE