Offer summary

Qualifications:

Experience in veterinary practice management, SaaS onboarding, or customer success is preferred., Strong communication skills to convey complex information simply., Proactive and client-oriented mindset with a passion for supporting veterinary hospitals., Creative problem-solving abilities to identify and act on opportunities..

Key responsibilities:

Guide newly acquired hospital users through their onboarding journey with Roo's platform.

Develop educational content and maintain the Roo Education Library for veterinary practices.

Collaborate with marketing and internal teams to ensure hospitals are informed about product updates and best practices.

Track success metrics and measure hospital engagement to identify areas for improvement.

Job description

What We Do

Roo (www.roo.vet) has created the first B2B labor marketplace in animal healthcare that connects veterinary professionals with hospitals through innovative technology, with opportunities to expand and offer more opportunities for both our demand & supply of users.

Our dynamic platform enables hospitals to fulfill personnel needs in real time, while allowing high-quality veterinary professionals to secure work at the click of a button. Beyond the platform, Roo represents a growing opportunity to help hospitals meet all-things staffing, and a growing community of resilient vet industry professionals who value flexibility and work-life balance, in addition to providing the best possible outcomes for clients and their pets.

Our aim is to combine experienced healthcare expertise with Silicon Valley talent to shake up this industry and change the way veterinarians and hospitals work!

About the Role

As a Hospital Onboarding Specialist, you will be the first point of contact for newly acquired hospital users, ensuring they have a seamless onboarding experience with Roo. You will not only provide hands-on training for their hospital account but also take the time to understand their practice needs and identify opportunities to maximize their engagement with Roo’s full suite of hospital support solutions

In this role, you will also contribute to the Roo Education Library, developing engaging and informative "how-to" content, as well as weekly tips and tricks tailored for veterinary practices. Additionally, you will collaborate with the marketing team to highlight product updates and ensure hospitals stay informed about new features and best practices.

This position is remote, however candidates must reside in AL, CA, FL, IL, MD, MI, MN, NY, NC, OR, PA, TX, UT, VA, or WA. Travel encouraged 5% of the time for training, conferences, and events.

Your Responsibilities

Hospital Onboarding & Success
- Guide newly acquired hospital users through their onboarding journey, ensuring they feel confident using Roo’s platform.
- Develop a deep understanding of each hospital’s needs and identify ways Roo can support their practice beyond relief work.
- Act as a trusted advisor, helping hospitals leverage Roo’s solutions for growth, full-time placements, and continuing education.
- Work closely with the Full-Time Placements, Hospital Success Partners, Enterprise, and Roo Uni teams to connect hospitals with the right opportunities.
Education & Content Development
- Build and maintain the Roo Education Library, creating fun, engaging "how-to" guides and weekly practice insights in partnership with the marketing team
- Develop educational content that empowers hospitals to optimize their use of Roo’s platform.
Cross-Functional Collaboration
- Work with the Product Marketing team to ensure hospitals are informed of product updates, new features, and best practices.
- Partner with internal teams to continuously improve the hospital onboarding experience.
- Partner with Sales Ops to track success metrics, measure hospital engagement, and identify areas for improvement.

About You

A proactive, client-oriented professional who is passionate about supporting veterinary hospitals.
A creative problem solver who can identify areas of opportunity and turn them into actionable strategies.
Someone who thrives on building relationships and connecting with hospital users to ensure they succeed with Roo.
A strong communicator who can distill complex information into engaging and digestible content.
Experience in veterinary practice management, SaaS onboarding, customer success, or a related field is a plus.

Since we're a remote first company, compensation ranges are based on where you live. Please see below for examples of compensation ranges based on some state averages.

Exact compensation may vary based on skills, experience, and location.

California pay range

$90,000—$125,000 USD

New York pay range

$90,000—$125,000 USD

Washington pay range

$85,000—$120,000 USD

Colorado pay range

$80,000—$115,000 USD

Texas pay range

$75,000—$110,000 USD

North Carolina pay range

$70,000—$105,000 USD

Core Values

Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun!

What to expect from working at Roo!

For permanent, full time employees, we offer:

Accelerated growth & learning potential.
Stipends for home office setup, continuing education, and monthly wellness.
Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
401K
Unlimited Paid Time Off.
Paid Maternity/Paternity and reproductive care leave.
Gifts on your birthday & anniversary.
Opportunity for domestic travel, including for regional team building events.

Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation.

We have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed.

Ready to join the Roo-volution?!

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